Brandon Hack

I'm an IT Specialist with 2 1/2 years of experience offering outstanding support to users of various levels with all IT experience coming from TaskRabbit, I started off as a Customer Service Rep. and within 3 1/2 years I went from Customer Service to Junior, IT Specialist, and finally now to IT Specialist. I handled solo work with over 500 employees for a year, including onboarding and offboarding, training, article creation, and a roll out of Okta. Exceptional skills and knowledge in a Mac and Windows based environment. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

I love to contribute towards helping the department grow by providing feedback and suggestions. Absolutely enjoy fostering a wonderful work space with coworkers assisting in anyway I can to help alleviate issues or offer some tips to help level up team members. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

At my very foundation, I care deeply about helping and assisting people. I found my love in problem solving and IT provides me with the challenges I like to interact with. Always willing to learn new things.

• CUSTOMER AND TECHNICAL SUPPORT

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Promoted to Jr. IT Specialist to IT Specialist after18 months of employment.
• Created multiple articles to assist new hires in IT with process we use along with creating user based articles to help with day-to-day issues
• Assisted with the roll out of Okta to our whole organization which vastly increased production
• Trained multiple new hires on orientation day with a walkthrough of IT and how to use their Macs
• Handled over 500 employees worldwide with processing tickets and answering them within SLA