Bubette Thomas
Birmingham,AL
Summary
Accomplished and detail-oriented professional offering over 25 years of progressive experience in customer service, office management, and retail operations. Demonstrated expertise in staff leadership, financial accountability, and customer relations with a consistent record of increasing efficiency and client satisfaction. Recognized for professionalism, reliability, and the ability to foster teamwork while maintaining a calm, solutions-focused approach. Dedicated to upholding organizational standards, streamlining processes, and ensuring daily operations run smoothly and profitably.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
10.2024 - Current
- Direct daily store operations, including opening/closing procedures, financial reconciliation, and employee oversight for a high-volume retail location. Ensure accurate bank deposits, register balancing, and nightly reporting, maintaining accountability for all monetary transactions. Recruit, train, and mentor team members to exceed company standards for customer satisfaction, merchandising, and compliance. Analyze sales trends to optimize product placement and inventory control, reducing shrinkage and improving operational efficiency. Resolve escalated customer concerns and implement proactive service measures to promote repeat business and community trust.
Online Grocery Lead Associate
Walmart
- 09.2024
- Served as a front-line liaison between patients and clinical staff, ensuring prompt and courteous service for all visitors. Handled multi-line phone systems, appointment scheduling, and insurance verification with confidentiality and precision. Processed co-pays and pre-registration documentation to ensure seamless patient flow and billing accuracy. Assisted in maintaining HIPAA compliance and patient data integrity.
Office Clerk
America’s Car Mart
- Direct daily store operations, including opening/closing procedures, financial reconciliation, and employee oversight for a high-volume retail location. Ensure accurate bank deposits, register balancing, and nightly reporting, maintaining accountability for all monetary transactions. Recruit, train, and mentor team members to exceed company standards for customer satisfaction, merchandising, and compliance. Analyze sales trends to optimize product placement and inventory control, reducing shrinkage and improving operational efficiency. Resolve escalated customer concerns and implement proactive service measures to promote repeat business and community trust.
Patient Service Representative
Huntsville Family Health Center
- 08.2023
- Execute precise order fulfillment by selecting, organizing, and packaging online customer orders within strict timelines. Maintain quality control of perishable and non-perishable goods, ensuring items meet company freshness and presentation standards. Communicate effectively with customers and team members to ensure seamless handoffs and exceptional service experiences.
- Part-Time
Warehouse Associate
Aldez Containers
- Coordinated warehouse operations including shipping, receiving, and inventory control of industrial and chemical products. Operated heavy machinery and ensured adherence to safety protocols in all loading and unloading processes. Streamlined packaging and labeling systems to improve operational flow and minimize downtime.
Patient Accounting Representative / Hospice Coordinator
Navigant Cymetrix at UAB
- Managed third-party billing, Medicare claim processing, and account reconciliation for hospice and medical billing departments. Coordinated patient insurance verification and eligibility, ensuring compliance with federal billing regulations. Identified claim errors and implemented corrective actions to reduce denials and accelerate reimbursements. Supported financial operations through detailed reporting, payment tracking, and communication with insurance providers.
Third-Party Billing Specialist / Hospice Coordinator
Birmingham Radiological Group
- Oversaw all aspects of Medicare and insurance claim management, including submission, denial resolution, and payment tracking. Conducted in-depth account audits to ensure accuracy and compliance with ICD-9/ICD-10 standards. Liaised with patients, families, and insurers to clarify billing questions and resolve account discrepancies. Prepared detailed financial summaries and reconciliations for management review.
Freight Team Lead
Old Time Pottery
- Directed a logistics team in executing daily freight operations, ensuring efficient unloading, stocking, and merchandising of large-scale inventory shipments. Implemented inventory control procedures to enhance accuracy and maintain optimal stock levels for store operations. Partnered with management to establish strategic goals that improved workflow and reduced backroom congestion.
Education
High School -
West End High School
Birmingham, ALVirginia College
Birmingham, ALSkills
- Customer Service & Public Relations
- Financial Management / Cash Reconciliation
- Bank Deposits & Daily Reporting
- Staff Supervision & Training
- Inventory & Loss Prevention
- Office Administration & Scheduling
- Conflict Resolution & Customer Retention
- Time Management & Multi-Tasking
- Microsoft Office Suite / POS Systems
Professional Experience
2023, 2023, 2017, 2008, 2019, 2017, 2022, 2021, 2022, 2023, 2023, 2023
Professional Attributes
- Dependable and results-driven, with a track record of loyalty and excellence.
- Adept at handling confidential financial and customer information with integrity.
- Excels under pressure while maintaining a calm, professional demeanor.
- Strong interpersonal skills that foster trust and teamwork across all levels.
Timeline
Assistant Store Manager
Dollar Tree
10.2024 - Current
High School -
West End High School
Virginia College
Online Grocery Lead Associate
Walmart
- 09.2024
Office Clerk
America’s Car Mart
Patient Service Representative
Huntsville Family Health Center
- 08.2023
Warehouse Associate
Aldez Containers
Patient Accounting Representative / Hospice Coordinator
Navigant Cymetrix at UAB
Third-Party Billing Specialist / Hospice Coordinator
Birmingham Radiological Group
Freight Team Lead
Old Time Pottery