Dynamic RN Surveyor with extensive experience in patient care initiatives, enhancing safety and quality standards. Proven ability in effective communication and clinical assessment, driving measurable improvements in patient outcomes.
Overview
38
38
years of professional experience
Work History
RN Surveyor
The Joint Commission
Oakbrook Terrace, IL
08.1995 - 09.2025
Led patient care initiatives to enhance safety and quality standards across healthcare facilities.
Developed and implemented training programs for nursing staff to improve compliance with Joint Commission standards.
Conducted thorough assessments of clinical practices, identifying areas for improvement in patient outcomes.
Collaborated with multidisciplinary teams to optimize patient care processes and streamline workflows.
Vice President of Performance Improvement
Masonic Health Services
Wallingford, CT
09.1992 - 10.2003
Led strategic initiatives to enhance operational efficiency across multiple healthcare facilities.
Developed and implemented policies to improve patient care standards and organizational outcomes.
Collaborated with executive leadership to align business strategies with healthcare regulations and compliance requirements.
Spearheaded quality improvement programs resulting in enhanced service delivery and patient satisfaction ratings.
Established partnerships with community organizations to expand outreach services and support programs.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Utilization Review & Medical Staff Coordinator,
Masonic Home and Hospital
Wallingford, CT
09.1987 - 09.1993
Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
Ensured compliance with regulatory standards by conducting regular internal audits of departmental policies and procedures.
Coordinated interdepartmental committee meetings for effective collaboration on hospital-wide initiatives.
Oversaw compliance with healthcare standards, ensuring adherence to policies and regulatory requirements across operations.