Performance-oriented Sales Leader offering an exceptional record of achievement over a 10-year career. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Hi, I’m
BUCHI IKEM.O
Missouri City,TX
Summary
Overview
13
years of professional experience
1
Certification
Work History
ORACLE AMERICA Inc.
MySQL Cloud Sales Territory Manager
05.2022 - Current
Job overview
- Worked to achieve 100% maximum sales profitability, growth, and account penetration in the South West Region Territory (OK/NE/KS/AZ/NV/AK/NM/HI)
- Developed strong relationships with external and internal stakeholders and key decision-makers, fostering trust and loyalty in the assigned territory.
- Led a virtual team of technical, partner, and consulting resources to advance the sales process and continuously exceeded quarterly revenue and consumption targets.
- Help customers evaluate their current data management applications and business requirements, recommend solutions that meet their requirements, and demonstrate these solutions with a POC to win the technical decision.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Sold into the territory directly and via partners like Accenture, Deloitte, Datavail, Artisan, DataIntensity, RheoData, TCS, Clover Infotech, Infolob, and Viscosity to name a few
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Responsible for all Oracle's MySQL Database Service MDS and Heatwave product offerings and competitive issues to develop solution proposals encompassing all aspects of the app.
- Participated in the development, presentation, and sales of a value proposition, and onsite customer presentation with C-levels to negotiate and close strategic and complex deals.
- Trusted Advisor and Analytics, Data, and ML subject matter expert with core capability in cloud data migration and modernization.
- Professional use of the organization's CRM tools to keep track of each client's activity and forecast sales within the account.
- Expanded territory coverage by up to 50% by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Exceeded YoY Quota by 80%
TTEC
Customer Service Manager
01.2020 - 01.2022
Job overview
- Contracted by the Texas Workforce to assist with Federal and State Unemployment Benefits
- Managed approximately 250 incoming calls per day from clients.
- Assist clients in determining qualification for benefits
- Spearhead the unemployment application process and benefits
- Resolve issues with benefit payment and other disputes
- Provide excellent technical support and payment process management.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
DIMENSION DATA
Enterprise Sales Manager
01.2015 - 01.2018
Job overview
- Managed a sales team of 10 to ensure targets were achieved YoY
- Increased overall sales performance by developing and implementing strategic plans tailored to target markets.
- Created and implemented corporate sales plans and quarterly goals for all key accounts, to ensure revenue growth
- Identified and qualified leads, including the development of global leads through channel partners
- Established valuable relationships that were leveraged for collecting appropriate prospecting information for partnerships
- Drove significant revenue growth through effective territory management strategies aligned with corporate goals.
- Managed pipeline of local and global opportunities from current and prospective clients to ensure sales targets were met consistently month-on-month
- Created and managed account plans for all global accounts while exceeding sales targets consistently for 3 consecutive years
- Remained up-to-date with new product offerings to up-sell within client accounts depending on their pain points
- Proficiently maintained a professional use of the organization's CRM tools to keep track of each client activity and forecast sales within the account
- Participated in RFPs and RFQs for both new and existing clients.
MTN NIGERIA
PRE-SALES MANAGER
01.2014 - 01.2015
Job overview
- Collaborated with sales teams to develop winning strategies for 30 complex deals, resulting in 150% increased revenue.
- Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations.
- Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to clients.
- Provided technical expertise during client meetings, addressing concerns and ensuring successful product adoption.
- Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
- Provided voice, video, and data solutions through a consultative selling approach
- Developed effective long-term telecoms solutions for new logos
- Managed internal and external sales transactions related to enterprise accounts
- Overseeing sales of Data Transport services such as MPLS, VOIP, IPVPN etc.
- Created detailed solution proposals based on unique customer requirements that addressed specific challenges faced by the customer.
BASF WEST AFRICA
BUSINESS DEVELOPMENT/MARKETING MANAGER
01.2011 - 01.2014
Job overview
- Created a campaign that helped the organization grow its sales by 120% , its revenues by over 200%, and its competitive advantage for its descaling chemicals within the sugar and rubber industries in West Africa
- Conducted comprehensive market research and analysis to identify emerging trends, leveraging insights to tailor marketing campaigns for maximum impact.
- Conducted market study of the entire sugar industry value chain as well as participating in the Home/Personal Care industry market analysis within West Africa
- Got approval for resources to conduct a market survey of the entire Rubber industry in West Africa
- Provided continuous feedback on the suitability of the template for market study, supported data consolidation and analysis, and prepared presentations showing reports of consistent success to global BU.
- Enhanced competitor intelligence gathering efforts through diligent analysis of market trends, allowing the organization to stay ahead of rivals in terms of innovation and service offerings.
Education
Lagos Business School, Pan Atlantic UniversityNigeria
Master in Business Administration
01.2015
University Overview
University of Ado EkitiNigeria
B.Sc. in Industrial Chemistry
01.2008
University Overview
Skills
- MS Office Suite
- Contract Negotiation
- Team Collaboration and Leadership
- Budget Management
- Sales Forecasting and Reporting
- Customer Relationship Management
- Sales Execution
- Web Conferencing
- Account Management
- Consultative Selling
- Networking and Prospecting
- Data Management & Interpretation
- Sales Process Management
- Pipeline Development
- Territory Management
- Communication & Collaboration
Certification
- Advanced Leadership; Team Bonding and Territory Management
- Effective Contract Negotiation and Deal Closing
- Certified Oracle Cloud Practitioner, Foundation
- Certified Information Systems Analyst CISA (ISACA)
Affiliations
Affiliations
- Enjoys travelling and sight-seeing
- Ethical Entrepreneurship
References
References
References available upon request.Timeline
MySQL Cloud Sales Territory Manager
ORACLE AMERICA Inc.
05.2022 - Current
Customer Service Manager
TTEC
01.2020 - 01.2022
Enterprise Sales Manager
DIMENSION DATA
01.2015 - 01.2018
PRE-SALES MANAGER
MTN NIGERIA
01.2014 - 01.2015
BUSINESS DEVELOPMENT/MARKETING MANAGER
BASF WEST AFRICA
01.2011 - 01.2014
Lagos Business School, Pan Atlantic University
Master in Business Administration
University of Ado Ekiti
B.Sc. in Industrial Chemistry
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