Buck Head
Summary
Professional Manager offering 17 years of expertise in supervising and training employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
4
4
years of professional experience
Work History
Shipping Manager/ Assistant Sales Associate
Vibrant Corals
02.2023 - 07.2023
- Picked and pulled live corals and fish orders for shipping totaling over $300,000-$500,000 in billing.
- Packed all ordered with the Ice or heat packs to insure the arrive alive concept.
- Researched nearest Shipping locations for customers as well as weather conditions to ensure all ordered items arrive alive.
- Drove shipments to Airports and conducted paperwork to ensure shipment times were met.
- Picked up inbound transcontinental shipments from multiple airline hubs at DFW airport dealing with customs, and US fish and wildlife.
- Conducted daily maintenance of 15 tanks with up to 2000 corals and fish with a wholesale value of
$400,000. - Conducted ordering of all warehouse related items such as Boxes, staples, tape, packing paper, shipping labels. Most of the items were ordered in large quantities. Conducted Sales, set up table display for large local events, and interaction with new and prospective customers.
- Assisted in walk in customers with selecting corals and fish to alleviate time distribution of the owners and employees.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Pulled, verified, and packaged items for shipment.
- Worked with sales managers to drive and monitor sales prospecting.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Assistant Supervisor Shipping and Receiving
Crestron Electronics
08.2021 - 02.2023
- Managed 21 employees with 10 direct reports in a 100,000 sq ft Warehouse.
- Conducted morning meeting daily to go over daily tasks with employees.
- Set up daily goals with employees to ensure maximum production.
- Completed orders picked and processed on hot tasks/ special orders for VIP clients as well as VIP within company.
- Wrote mid and end of the year reviews on 10 employees, as well as disciplinary action as needed.
- Conducted multiple transactions within the SAP application Conducted phone calls, and emails to sales mangers as well as Sr management daily.
- Drove a turret, forklift, and 5000lb box truck on a regular basis Coordinated with UPS, Fed-EX, DHL and different freight forwards for shipping daily.
- Conducted All new hire and temporary employees training and paperwork.
- Conducted safety training quarterly, and as needed with all employees.
- Conducted quarterly morale busting events such as Pizza, BBQ, with games such as corn hole with prizes attached.
- Conducted ordering of all warehouse related items such as Boxes, staples, tape, packing paper, shipping labels, printer paper, toner, printer ink. Most of the items were ordered in very large quantities.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Controlled costs to keep business operating within budget and increase profits.
- Developed detailed plans based on broad guidance and direction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Launched quality assurance practices for each phase of development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved safety procedures to create safe working conditions for workers.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Assistant Manager
FedEx Office
08.2019 - 05.2021
- Leads a store business unit, focusing on creating a consistent and positive customer experience.
- Assists in the supervision and oversight of all team members and business operations.
- Manages store in the absence of the Store Manager.
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
- Evaluates the efficiency and productivity of team members in creating positive customer experiences.
- Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
- Creates a customer focused environment in all areas of the store.
- Establishes and manages a process for customer flow in the store.
- Provides training and development of team members.
- Interviews job applicants and assists with hiring team members.
- Coaches, counsels, and provides feedback to team members.
- Maintains communication with the Store Lead Consultant and/or production team.
- Oversees shipping related services and activities.
- Communicates with the Store Manager and team members on goals, metrics, and initiatives.
Skills
- Shipping and Receiving
- Attention to detail
- Product Verification
- Data Entry
- Staff Training
- Recordkeeping and Documentation
- Team work and Collaboration
- Inventory Organization
- Quality Control
- Warehouse Operation
- Microsoft office
- Microsoft Excel
- Customer service
- SAP
- Decision-Making
- Staff Management
- Cost Reduction
- Cost Analysis
- Safety Regulations
- Shipping and receiving
Timeline
Shipping Manager/ Assistant Sales Associate
Vibrant Corals
02.2023 - 07.2023
Assistant Supervisor Shipping and Receiving
Crestron Electronics
08.2021 - 02.2023
Assistant Manager
FedEx Office
08.2019 - 05.2021
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