Buck Minervino
Cleveland,OH
Summary
Proven customer service success at Mimi's Pizza, adept in System Operation and resolving customer concerns, enhancing satisfaction levels significantly. Skilled in maintaining composure under pressure, ensuring efficient service and repeat patronage. Demonstrates effective Cash Handling and interpersonal abilities, promoting positive experiences and elevating brand representation.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Mimi's Pizza
03.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate orders to customers, increasing satisfaction and repeat patronage.
- Coordinated across restaurant team to record and fulfill customer orders resulting in elevated satisfaction levels.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Cashier
Michael's Arts & Crafts Store
07.2022 - 07.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Environmental Studies
Cleveland State University
Cleveland, OH05.2027
High School Diploma -
West Orange High School
West Orange, NJ06.2023
Skills
POS System Operation
Cash Handling
Customer Focus
Customer Service
Customer Complaint Resolution
Money handling abilities
Hiking, Guitarist in grindcore punk band
Played in Shrapnel Wounds band from ____ to ____
Avid hiker/outdoors enthusiast; environmental activisim
Timeline
Customer Service Team Member
Mimi's Pizza
03.2023 - Current
Customer Service Cashier
Michael's Arts & Crafts Store
07.2022 - 07.2023
Environmental Studies
Cleveland State University
High School Diploma -
West Orange High School
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