BUDAEJA BURRELL
Pico Rivera,CA
Summary
Results-driven professional with extensive experience supporting community operations and enhancing resident satisfaction. Skilled in resolving conflicts, implementing process improvements, and coordinating cross-functional teams to ensure smooth daily operations. Adept at fostering positive relationships, driving engagement initiatives, and delivering exceptional customer experiences. Proven ability to balance operational efficiency with a resident-focused approach, consistently exceeding expectations.
Overview
8
8
years of professional experience
Work History
ASSISTANT COMMUNITY DIRECTOR
ADVANCED MANAGEMENT COMPANY
11.2023 - Current
- Establishes daily priorities in coordination with Maintenance Supervisor, achieving 95% completion of planned tasks.
- Conducts daily property walks, ensuring market-ready presentation, contributing to a 50% increase in first impressions scores from prospective residents.
- Collaborates with Community Manager and AMC-approved screening partners to process applications efficiently, maintaining an approval turnaround time of under 1 hours.
- Handles rent collection, bank deposits, notices, lease renewals, and budget reviews, achieving 10% on-time rent collection and minimal delinquencies.
- Plans and executes resident events with maximum participation, achieving 80% resident retention improvement year-over-year.
GUEST RELATIONS SPECIALIST
IHG Hotels & Resorts
01.2018 - 11.2023
- Efficiently managed administrative operations for a department supporting 10+ staff and multiple commissions, coordinating over 50 meetings and special projects annually with 100% compliance in public noticing and reporting requirements.
- Designed and maintained 30+ custom forms, reports, and databases, improving data accuracy by 98% and increasing workflow efficiency saving the department 10+ staff hours per month.
- Tracked and maintained departmental budgets exceeding $500K, processing 200+ financial transactions annually while ensuring timely vendor payments, grant compliance, and cost-effective purchasing.
ASSISTANT COMMUNITY MANAGER / EXECUTIVE ASSISTANT
Associa
06.2022 - 02.2023
- Managed daily operations for 350-unit HOA, increasing homeowner satisfaction scores by six percent through proactive communication and efficient issue resolution.
- Optimized vendor coordination for capital projects, reducing maintenance delays and saving eight percent in annual operational costs.
- Analyzed monthly financials, presenting insights to board for improved budget accuracy and reserve planning efficiency.
Education
Bachelor of Science - Business Administration And Management
California State University, Fullerton
Fullerton, CA06-2026
Skills
- Community outreach
- Budget management
- Event planning
- Resident retention
- Executive Calendar Management
- Phone Etiquette
- Travel Coordination & Itinerary Planning
- Meeting & Event Scheduling
- Confidential Communication Handling
- Office Operations & Workflow Optimization
- Vendor & Client Liaison
- Document Preparation & Reporting
- Expense Tracking & Budget Support
- Time Management & Prioritization
- Cross-Department Collaboration
- Problem Solving & Decision Making
- Adaptability in Fast-Paced Environments
- Technology Proficiency (MS Office, Google Workspace, Zoom, etc)
- Data Entry & Database Management
- Discretion & Professionalism
- Records Management & Filing Systems
Accomplishments
- Supervised team of 10 staff members.
- Recognized as “Administrative Excellence Award” winner for exceptional initiative and leadership support.
- Increased occupancy rates from 70% to 90% in 3 months.
Timeline
ASSISTANT COMMUNITY DIRECTOR
ADVANCED MANAGEMENT COMPANY
11.2023 - Current
ASSISTANT COMMUNITY MANAGER / EXECUTIVE ASSISTANT
Associa
06.2022 - 02.2023
GUEST RELATIONS SPECIALIST
IHG Hotels & Resorts
01.2018 - 11.2023
Bachelor of Science - Business Administration And Management
California State University, Fullerton