Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Budd Klever

Massillon,OH
Budd Klever

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles while quickly learning and making positive changes to drive company success. Focused on using training, job coaching and morale-building techniques to maximize employee production and performance. Hardworking employee that thrives in a fast paced work environment with multitasking and time management abilities.

Overview

15
years of professional experience

Work History

Giant Eagle
Massillon, OH

Team Leader
09.2021 - 03.2023

Job overview

  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • ordered and successfully manage inventory levels/ back stock
  • check in and stock inventory shipments daily

Giant Eagle
Massillon, OH

Grocery and Prepared Foods/Deli Clerk
01.2015 - 05.2018

Job overview

  • Prepared products for retail sale by weighing and packaging specified amounts.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Filled hot case and rotated stock for maximum sales and consumer safety.
  • Cross-merchandised products with other departments to boost overall sales.
  • cut and prepare meats/ cheese

Lifeline Screening
Canton, OH

Sales Coach/Team Manager
08.2011 - 01.2015

Job overview

  • Quality assurance team
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored performance of 12 team members to develop optimization plans.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Provided ongoing training to address staff needs.

Ameridial
Canton, OH

Floor Supervisor /Quality Assurance Analyst
04.2009 - 06.2011

Job overview

  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Worked closely with human resources to support employee management and organizational planning.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Monitored training effectiveness through observation and metrics analysis.

Canterbury
Canton, OH

Crew Leader
01.2008 - 03.2009

Job overview

  • Delegated tasks to landscaping crews and supervised completion.
  • Monitored job site safety and work quality of landscaping projects.
  • Met with clients to discuss landscaping project process and deliver details regarding completion and proper plant care.
  • Cut and trimmed lawns using power mowers and edgers.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Organized crew placement per job function when assigning work.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Education

Massillon Washington High School
Massillon, OH

GED
01.2007

Stark State College
Canton, OH

Some College (No Degree) from Industrial and Organizational Psychology

Skills

  • Team Building and Leadership
  • Training & Development
  • Supervision & Leadership
  • Critical Thinking
  • Program Management
  • Inventory Management
  • Recruitment and Hiring
  • Coaching and Development
  • Great work ethic
  • Team Management
  • Friendly, Positive Attitude
  • Problem Resolution
  • Reliable & Trustworthy

Timeline

Team Leader

Giant Eagle
09.2021 - 03.2023

Grocery and Prepared Foods/Deli Clerk

Giant Eagle
01.2015 - 05.2018

Sales Coach/Team Manager

Lifeline Screening
08.2011 - 01.2015

Floor Supervisor /Quality Assurance Analyst

Ameridial
04.2009 - 06.2011

Crew Leader

Canterbury
01.2008 - 03.2009

Massillon Washington High School

GED

Stark State College

Some College (No Degree) from Industrial and Organizational Psychology

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Budd Klever