Buddy Leonard
Pleasant Shade,TN
Summary
Accomplished Lead Security Technician with a proven track record at Preventia Security, enhancing safety and customer satisfaction through meticulous attention to detail and exceptional troubleshooting skills. Excelled in training and maintaining high-quality standards, contributing significantly to company growth. Skilled in both technical installations and fostering strong customer relations, consistently exceeding performance targets. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
22
22
years of professional experience
Work History
Lead Security Technician
Preventia Security
06.2018 - 10.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Security Technician
NCSS
09.2001 - 06.2018
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.
Education
Radiology
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Red Boiling Springs High School
Red Boiling Springs, TN05.1987
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
Timeline
Lead Security Technician
Preventia Security
06.2018 - 10.2023
Security Technician
NCSS
09.2001 - 06.2018
Radiology
Volunteer State Community College
High School Diploma -
Red Boiling Springs High School
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