Buelah George

Ambitious employee seeking to embark on my journey of healthcare claims processing and to advance withing my career and thrive in a challenging environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Master excel and software system to organize and locate inventory.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments.
• Exceeded hourly transaction goals and end-of-day goals.
• Gathered teams end-of-day productivity to leadership daily.
• Managed all activity related to warehouse shipping and receiving, such as inbound and outbound shipments and intercompany shipments.
• Trained and mentored new employees, leading a team of 15.
• Documented all the processes of picking, packing, and receiving, including workflows, cycle times and time studies.
• Recruit and train team members adhering to all company and state regulations.
• Actively monitor key performance metrics of sales team, identify challenges and create new solutions utilizing proven problem-solving techniques.
• Provide staff with feedback, coaching and performance evaluations.
• Maintain health inventory for entire store.
• Consistently exceeding sales targets by 15% each month.
• Complete all necessary paperwork: balance sheets, transfer sheets, check logs.
• Provide service and funds for all slot departments wallets, jackpots, cancel credits, payouts, etc.
• Answer patron questions and provide solutions with a professional demeanor.
• Accept/exchange cash and chips as presented in accordance with established procedures.
• Performs front window, rolling cage, VIP, team member bank, chip bank and main bank functions and duties.
• Handles chip transfers between front windows, chip banks and main bank.
• Executed vast knowledge of financial instruction infrastructures, customer support and the utilization of various software systems.
• Balanced vault to ensure proper bank deposits.
• Performing closing procedure of the day, the month and the year, preparing for year-end reports.
• Perform duties with minimal supervision.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Perform general ledger entries and reconciliation for month-end close.

• Poet Rotational Trainer Program OPTUMRX August of 2024

The course I have taken was about how to be a mentor, a leader and even a trainer for classes. On facilitating the classes. It is a great opportunity to teach and lead with the new hires. It is a lot of information but I can say TRUST THE PROCESS!!! During the courses of training classes of Emotional Intelligence in the classroom, Classroom Participation, Feed back and Value, Classroom Management, Principles of Effective training, Poet Professionalism and Virtual Delivery. Each class a huge part in learning the way people function and participate on the learn sources and a lot of reading. I like the program because I do apply it to my everyday work and life. With this journey in my life I am Proud to say this is a Great Opportunity for me to learn and to teach others.