Buffie Corbett

Office Manager

Hamlin Construction

02.2019 - 07.2022

Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
Evaluated employee records and productivity to complete employee evaluations.
Developed standard operating procedures for all administrative employees.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Sourced vendors for special project needs and negotiated contracts.
Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Maintained CRM database with customer updates and report generation.
Oversaw quality control and productivity rates to increase revenue and production times.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Aggregated and analyzed data related to administrative costs to prepare budgets for owners.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Planned and executed company events such as year-end holiday parties, meetings, and staff mixers to promote office morale and cohesion.
Developed and implemented policies and procedures and scaled for growth.
Managed daily database administration of Paylocity.
Created a document management system to reduce paper usage and improve the accuracy of tracking.
Assisted the marketing department in planning client functions.
Created a new employee handbook, IT policies, and disaster recovery procedures.
Collaborated to develop standard operating procedures manual for server room access, security access, monitoring systems, and telephone system maintenance.
Created a digital filing system to reduce paper usage and toner consumption.
Implemented new training programs for administrative personnel on office operations and the latest technologies.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered customer advice and assistance, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Cultivated customer loyalty, promoted repeat business, and improved sales.
Developed community reputation through a commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Communicated with vendors regarding back order availability, future inventory, and special orders.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time, and productivity.
Educated customers about billing, payment processing, and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
A promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies, and services.
Answered an average of 150 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Communicated professionally with colleagues, freelancers, and clients.
Promptly responded to inquiries and requests from prospective customers.
Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 95%.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Cross-trained and provided backup for customer service managers.
Effective liaison between customers and internal departments.
Sought ways to improve processes and services provided.
Increased efficiency and team productivity by promoting operational best practices.
Cross-trained and backed up other customer service managers.
Delivered excellent customer service, resulting in a consistent 99% customer satisfaction rating.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Investigated and resolved accounting, service, and delivery concerns.
Facilitated inter-departmental communication to effectively provide customer support.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Implemented and developed customer service training processes.
Entered orders into Quickbooks computer database system.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Maintained human resources information system and kept employee files up to date and accurate.
Reviewed human resources paperwork for accuracy and completeness.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Completed background and reference checks to facilitate the hiring and onboarding of employees.
Supported HR functions with an emphasis on record keeping, data entry, and general HR tasks.
Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters.
Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Addressed and resolved general payroll-related inquiries.
Completed employee employment verifications and unemployment paperwork before hiring or termination.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers, and references.
Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
Evaluated timecards for accuracy on regular and overtime hours.
Coordinated meetings, developed meeting content, and presented human resources law updates.
Counseled managers and employees regarding company policies, procedures, and workplace issues.
Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
Captured key feedback from employees during exit interviews.
Entered personnel and subcontractor data into a central database.
Sent notices to employees and subcontractors regarding expiring documentation.
Edited job position announcements before authorizing post.
Assisted management staff in annual year-end processes and data audits.
Coordinated complex travel schedules, accommodations, and trip logistics for candidates and executives.
Collaborated with owners on annual updates of a staff handbook.
Managed payroll data entry and processing for 40 employees to comply with predetermined company guidelines.
Processed payroll garnishments such as tax liens and child support.
Collaborated with human resources personnel to accurately and efficiently track leave time.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Reviewed time records for 40 employees to verify the accuracy of information.
Checked figures, postings, and accounting documents for correct entry, mathematical accuracy, and proper coding.
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings.
Prepared accounts for scheduled audits and assisted with the audit process to facilitate faster completion of tasks.
Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources, and made salary changes in payroll and monthly leave accruals.
Prepared and monitored sick leave files and served as administrator of the sick leave program.
Assisted accountant with both internal and external audits relating to the processing of payroll.
Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
Employed error identification and audit tools to effectively resolve payroll discrepancies.
Created and managed spreadsheets for leave calculations.
Prepared analysis of tax expenses for month-end accounting review.
Developed and maintained internal control processes, documented before procedural es, identification of areas to improve internal controls, and implementation of policy change.
Balanced and submitted bankruptcy report and child support for check disbursement.
Monitored compliance with generally accepted accounting principles and company procedures.
Documented procedures, identified areas to improve internal controls and gain additional efficiencies, and implemented policy changes.
Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP).
Built and maintained contract calendars and managed setup for new banks for direct deposit and accrual year-end processes.
Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
Facilitated balancing of agency funds through pivot table development and processing.
Conducted studies and submitted recommendations for improving other organization's, accounting operations.
Managed monthly, quarterly and organizations'annual payouts for merit rewards, sales commission, ions, and bonus programs.
Designed, evaluate,d and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties by applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Maintained energy and enthusiasm in a fast-paced environment.
Proved successful working within tight deadlines and a fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, and handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.

Summary

Overview

Work History

Office Manager

Owner

Education

Associate of Science - Medical Billing & Coding

Associate of Science - Business And Accounting

Skills

Timeline

Office Manager

Owner

Associate of Science - Medical Billing & Coding

Associate of Science - Business And Accounting

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