Buffie Mitchell, RPSGT
I.T. / Customer Service & Support
Waxahachie,TX
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Efficient all positions of employment with great planning, problem-solving and multitasking skills. Proven history of sewing garment parts, maintaining quality in completed products and meeting or exceeding productivity goals. Skilled in overlock, cover stitch and zig-zag machine operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
I.T.=Customer Service & Support Technician
Broadwaves Communication, LLC -ISP
10.2020 - 04.2021
- Diagnosed and troubleshot problems, repairing and restoring equipment and devices to peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Inspected equipment to diagnose operational issues.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members and customers remotely with various network equipment and wireless devices troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Serviced ISP present as well as potential new customers wireless network, personal and installed equipment and devices for expedient repair and minimal downtime.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained customer employees and managers on machine use and maintenance.
- Facilitated maintenance team training procedures to align with company standards.
- Streamlined network, business & residential repair processes to minimize day-to-day downtime and increase overall productivity.
I.T.- Customer Service and Support Technician
Texas Broadband, Inc.- ISP
03.2014 - 10.2020
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Devised solutions to operations issues related to systems and software working closely via phone, email, live chat and web teleconference.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Lead Registered Polysomnographic Technologist
STAT Sleep Services, LLP
06.2011 - 07.2014
- Attached electrodes to patients using adhesives.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Updated electronic medical records with current patient data and physician notes.
- Selected functional and original equipment to achieve program and neurosurgical objectives by performing thorough research.
- Managed team member work, oriented new employees and assigned tasks.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Gathered, documented and tracked test results for physician interpretation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Manager Registered Polysomnographic Technologist
Preston Park Sleep & Wellness Center
01.2008 - 06.2011
- Attached electrodes to patients using adhesives.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Updated electronic medical records with current patient data and physician notes.
- Selected functional and original equipment to achieve program and neurosurgical objectives by performing thorough research.
- Managed busy schedule with over 60 procedures every week.
- Managed busy schedule with over 60 procedures every week.
- Managed team member work, oriented new employees and assigned tasks.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- More than doubled key satisfaction and quality ratings in less than 2 months.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Gathered, documented and tracked test results for physician interpretation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Saint Augustine High School
Fort Worth, TXRegistered Sleep Technologist, RPSGT - Sleep Medicine And Wellness
Board of Registered Polysomnographic Technologist
Arlington, VA06.2007
Skills
- Analytical and Methodical
- Resolving Problems and Incidents
- Customer Service Support
- Tracking and Documentation
- Collaborative Team Player
- Microsoft Windows and Office
- Defect Analysis and Resolution
- System Performance Assessment
- Account Administration
- Issue and Resolution Tracking
- Troubleshooting Network Issues
- Organizational Skills
- Software Evaluation
- Service Schedule Coordination
- Hardware and Software Repair
- User Training
- System Maintenance and Repair
- Hardware Evaluation
- Mobility Devices
- Configuring Devices
- Microsoft ASPNET
- Application Support
- Office Support
- Mozilla Firefox
- Reading Comprehension
- Support SOP Writing
- Incoming Call Management
- Adobe Creative Cloud
- Employee Computer Support
- Software Release and Rollout
- LAN and WAN Assessment
- Remote Technical Support
- Friendly and Patient
- Data Connectivity
- Online Chat Support
- Customer Communication and Empathy
- Inventory Procedure Documentation
- Creative Issue Resolution
- Computer System Diagnostics Software
- Computer Hardware Knowledge
- Service Desk Team Management
Timeline
I.T.=Customer Service & Support Technician
Broadwaves Communication, LLC -ISP
10.2020 - 04.2021
I.T.- Customer Service and Support Technician
Texas Broadband, Inc.- ISP
03.2014 - 10.2020
Lead Registered Polysomnographic Technologist
STAT Sleep Services, LLP
06.2011 - 07.2014
Manager Registered Polysomnographic Technologist
Preston Park Sleep & Wellness Center
01.2008 - 06.2011
High School Diploma -
Saint Augustine High School
Registered Sleep Technologist, RPSGT - Sleep Medicine And Wellness
Board of Registered Polysomnographic Technologist
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