Summary
Overview
Work History
Education
Skills
Timeline
Generic

Buffy Foote

Skiatook

Summary

Patient Account Representative with Ensemble, skilled in HIPAA compliance and insurance billing. Recognized for enhancing patient satisfaction through exceptional customer service and effective conflict resolution. Proven ability to streamline appointment scheduling, significantly reducing wait times while maintaining a positive team environment. Committed to delivering high-quality service in fast-paced settings. Offering organizational skills, and detail- focused with the knack for understanding and addressing patients needs.

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Overview

22
22
years of professional experience

Work History

Patient Account Representative

Ensemble
04.2024 - Current
  • Assisted in managing patient accounts and resolving billing inquiries.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Adapted to changing protocols and technologies, ensuring high-quality customer service delivery in dynamic environments.

Medical Office Assistant

Key Personnel Services
10.2023 - 04.2024
  • Managed patient scheduling and appointment coordination to optimize office workflow.
  • Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
  • Processed insurance claims and verified patient eligibility accurately and efficiently.
  • Maintained medical records in compliance with privacy regulations, ensuring data integrity.
  • Processed medical insurance information for correct bill and payments.

Patient Access Representative

Jefferson Regional Hospital
05.2019 - 06.2021
  • Managed patient registration processes, ensuring accuracy and efficiency in data collection.
  • Facilitated insurance verification, optimizing coverage confirmation for patient services.
  • Coordinated appointment scheduling across multiple departments to enhance workflow efficiency.
  • Trained new staff in patient access protocols and system navigation for consistent service delivery.
  • Implemented process improvements that reduced wait times and enhanced patient satisfaction scores.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations. Assisted multiple clinics at different locations enabling better patient care during COVID.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Center Manager

Lincare Home Oxygen And Respiratory Systems
03.2008 - 04.2014
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Coordinated staff scheduling and training to optimize team performance and coverage.
  • Implemented inventory management procedures to maintain stock levels and reduce waste.
  • Developed and maintained strong relationships with vendors for timely supply procurement.
  • Oversaw compliance with health and safety regulations to ensure a safe working environment.
  • Led team meetings to communicate goals, provide updates, and foster collaboration among staff.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
07.2003 - 04.2008
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
  • Processed orders and returns accurately using company-specific software systems.
  • Documented customer interactions meticulously for future reference and quality assurance.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Malvern High
Malvern, AR
05-1986

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Collections experience
  • Coding
  • Pleasant telephone demeanor
  • Basic mathematics
  • Microsoft office
  • Conflict resolution
  • Teamwork
  • Customer service
  • Multitasking Abilities

Timeline

Patient Account Representative

Ensemble
04.2024 - Current

Medical Office Assistant

Key Personnel Services
10.2023 - 04.2024

Patient Access Representative

Jefferson Regional Hospital
05.2019 - 06.2021

Center Manager

Lincare Home Oxygen And Respiratory Systems
03.2008 - 04.2014

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
07.2003 - 04.2008

High School Diploma -

Malvern High

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