Buffy Hawk
Maidens,VA
Summary
Results-driven supervisor with strong skills in performance monitoring, process improvement, and effective communication. Proven ability to enhance team productivity and resolve customer issues, ensuring exceptional service delivery.
Overview
37
37
years of professional experience
Work History
TLC Supervisor
Comcast
Maidens, VA
06.1988 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on company policies and operational procedures for consistency.
- Coordinated schedules and resources to optimize team performance and productivity.
- Implemented process improvements to enhance workflow and service quality.
- Resolved customer issues through effective communication and problem-solving skills.
- Monitored performance metrics to identify areas for operational enhancement.
- Facilitated team meetings to promote collaboration and share best practices.
- Ensured compliance with company standards and regulations in all operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Education
High School Diploma -
Lloyd C Bird
Chesterfield, VA06-1986
Skills
- Performance monitoring
- Process improvement
- Schedule coordination
- Resource allocation
- Effective communication
- Problem solving
- Time management
- Collaboration facilitation
- Data analytics
- Coaching and mentoring
- Performance management
- Workflow management
- Goal oriented
- Employee development
- Department organization
- Attention to detail
- Relationship building
References
References available upon request.
Timeline
TLC Supervisor
Comcast
06.1988 - Current
High School Diploma -
Lloyd C Bird