Buffy Ross
Berkeley Springs
Summary
Dynamic General Manager with a proven track record at FEC Management, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth and enhanced employee engagement. Expert in budget management and strategic planning, fostering a culture of continuous improvement and high performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
FEC Management
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Training Associate
FEC Management
09.2019 - 08.2023
- Adapted training materials for diverse learning styles, ensuring comprehensive understanding and application of key concepts by all participants.
- Assisted in refining training programs for increased efficiency and better learning outcomes.
- Coached new hires through their onboarding process, accelerating their integration into the workplace culture and performance expectations.
- Collaborated with other trainers to develop standardized curricula while allowing room for individual customization based on audience needs.
- Developed customized training materials tailored to the specific needs of diverse audiences, resulting in higher satisfaction rates.
- Partnered with internal stakeholders to identify skill gaps and develop targeted workshops addressing identified areas for improvement.
- Utilized data-driven approaches to evaluate the impact of training initiatives on employee performance metrics, informing future program enhancements.
- Served as a subject matter expert in various fields, consistently delivering up-to-date knowledge to participants through robust research efforts.
- Conducted comprehensive assessments of participant progress, providing constructive feedback for continuous improvement.
- Effectively managed multiple training projects simultaneously, ensuring timely completion and alignment with organizational goals.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Created and oversaw Type training programs for operations.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Designed and delivered web-based, self-directed learning materials.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Worked with vendors to customize courseware to accommodate business needs.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Manager
FEC Management
08.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma - College Prep
Milton Hershey Boarding School
Hershey, PA06.1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Employee development
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Troubleshooting expertise
- Purchasing and planning
- Quality management
- Team oversight
- Risk management
- Loss prevention
- Human resources management
Certification
Servsafe Certificate for. managers
Proctor certificate for Servsafe
Timeline
General Manager
FEC Management
08.2023 - Current
Training Associate
FEC Management
09.2019 - 08.2023
Manager
FEC Management
08.2019 - 01.2022
High School Diploma - College Prep
Milton Hershey Boarding School
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