BUFFY TISDALE
Operations Support
Humble,TX
Summary
Detail-oriented professional with a robust background in issue management, order processing, and report development, complemented by expertise in SAP and Microsoft Dynamics 365. Proven track record of streamlining workflows and fostering collaboration to elevate operational efficiency, demonstrating a commitment to delivering high-quality results in fast-paced environments. Analytical skills are leveraged to swiftly identify and resolve operational issues, while a strong understanding of cross-functional collaboration facilitates seamless team integration and project success. Eager to contribute impactful insights as a Search Quality Rater, driving team growth and performance through continuous improvement.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Farmers Insurance
07.2025 - Current
- Delivered exceptional customer service by responding to policyholder inquiries regarding coverage, billing, and claims, ensuring quick and accurate resolution.
- Guided clients through policy updates, renewals, and claims processes with empathy and professionalism via phone and email.
- Maintained accurate documentation of interactions and transactions in internal CRM systems for auditing and compliance.
- Educated customers on available insurance products, promoting upsells and renewals based on individual needs and eligibility.
- Resolved conflicts and complex concerns by collaborating with underwriting and claims departments to ensure customer satisfaction.
- Maintained up-to-date knowledge of insurance policies, procedures, and state regulations to deliver informed guidance.
Operations Support Analyst
EVOQUA WATER TECHNOLOGIES
11.2022 - 05.2025
- Addressed and resolved unique customer problems efficiently.
- Transformed tasks into clear process flows.
- Created instructional content to streamline customer and order management workflows.
- Fostered strong partnerships with internal and external customers.
- Analyzed customer orders to ensure compliance with purchasing policies.
- Addresses customer order concerns from third-party processors of limited complexity.
- Supports branch by managing inventory levels, generates purchase orders.
- Created orders for quoted jobs and installations with unique requirements.
- Managed contract renewals, maintenance, and purchase order changes.
- Streamlined invoice submissions to align with customer payment requirements.
Customer Service Representative
EVOQUA WATER TECHNOLOGIES
08.2021 - 11.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers with a variety of service-related issues over the phone.
Commercial Truck Driver
TRI-STATE EXPEDITED
11.2020 - 07.2021
- Conducted pre- and post-shift vehicle inspections, ensuring safety and compliance.
- Maintained timely deliveries across the Midwest, Northeast, and Southern U.S Regions.
- Planned efficient routes using GPS and physical maps, optimizing delivery schedules.
Contact Center Representative II
PRIMEWAY FEDERAL CREDIT UNION
02.2007 - 10.2018
- Handled an average of 96 calls per day with 99% accuracy, receiving multiple Customer Service Awards.
- Resolved complex customer inquiries and processed transactions such as wire transfers and loan payments.
- Trained new employees on processes, enhancing team productivity and consistency.
- Managed escalated customer concerns, providing effective resolutions and alternative solutions.
- Educated customers on online transaction tools, improving client adoption rates.
- Collaborated with team members to achieve performance goals and deliver exceptional service.
Education
BACHELOR OF ARTS AND SCIENCE - APPLIED ADMINISTRATION
University of Houston Downtown
Downtown, TX12.2025
CERTIFICATE IN COMMERCIAL DRIVING - undefined
Lone Star College
TX06.2019
Skills
- Proficient in SAP systems
- Proficient in Microsoft Dynamics 365
- Proficient in Microsoft Office
- Problem resolution
- Order management
- Report creation
- Proficient time management
- Cross-functional collaboration
- Strong focus on accuracy
- Effective communication
- Keyboard proficiency
- Contract oversight
- Invoice processing
- Proficient in technology
- Salesforce proficiency
Timeline
Customer Care Representative
Farmers Insurance
07.2025 - Current
Operations Support Analyst
EVOQUA WATER TECHNOLOGIES
11.2022 - 05.2025
Customer Service Representative
EVOQUA WATER TECHNOLOGIES
08.2021 - 11.2022
Commercial Truck Driver
TRI-STATE EXPEDITED
11.2020 - 07.2021
Contact Center Representative II
PRIMEWAY FEDERAL CREDIT UNION
02.2007 - 10.2018
CERTIFICATE IN COMMERCIAL DRIVING - undefined
Lone Star College
BACHELOR OF ARTS AND SCIENCE - APPLIED ADMINISTRATION
University of Houston Downtown