Buffy Workman

Adapt to the needs of the ICU doctor, that changes on up to a daily basis.

Build relationships with clients and update them on their pets' status.

Continue to learn, understand, and explain vetmed terminology to clients and client coordinators.

Discuss and help clients understand diagnostic results.

De-escalate conversations when client are upset fro various reasons

Provided outstanding service to veterinary offices, promoting effective, and lasting business relationships.

Achieved successful client outcomes by identifying and addressing their unique needs and goals.

Performed presentations in front of groups for purpose of sales and promotions.

Researched clinics identifying their specific needs and utilizing information.

Maintained and audited controlled drug log and was trusted with key to clinic.

Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.

Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Administered medications and vaccines to pets under the supervision of a veterinarian, ensuring proper dosage and administration techniques.

Restrained animals to protect veterinarians from potential harm.

Monitored anesthesia, performed dental cleaning and radiographs, placed IV catheters, and drew blood.

Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.

Maintained a clean, organized store environment that promoted a positive experience for customers.

Streamlined loan processes for faster transactions, resulting in improved customer experience.

Handled large cash transactions accurately while maintaining strict adherence to financial security protocols.

Handled upset customers and de-escalated stressful and sometimes dangerous situations.

Trusted with cash and jewelry safe code, as well as store code and management.

Managed end-of-day financial reports.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees, parents, and children.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Maintained inventory and placed weekly to monthly orders.

Maintained a cash drawer provided end-of-day financial reports