Buffye Parker
Gonzales,LA
Summary
Strategic General Operations Manager with a proven ability to lead by example, cultivate strong relationships, and influence frontline staff to achieve desired results. Skilled in delegating and managing projects, tasks, and activities in time-sensitive environments. Experienced in training and mentoring both management teams and associates. Possesses in-depth knowledge of inventory management and merchandising practices.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
GardaWorld Security
05.2024 - 08.2024
- Monitored and managed employee claims related to performance issues and harassment incidents.
- Ensured compliance with local, state, and federal laws, as well as organizational standards.
- Oversaw payroll and benefits administration for employees across multiple locations, minimizing financial discrepancies.
- Facilitated onboarding sessions for new hires to enhance their knowledge and skill sets.
- Fostered positive work environment through comprehensive employee engagement.
- Identified and implemented strategies to enhance employee satisfaction and retention
Store Manager
Walmart
03.2021 - 07.2023
- Identified opportunities for growth and implemented strategic initiatives in collaboration with vendors to enhance sales. This was achieved by fostering relationships and providing customers with regionally relevant merchandise, leveraging data reports, employee feedback, and customer insights.
- Established clear performance expectations for the team, conducted regular evaluations, and instituted corrective measures to support team development and growth.
- Enhanced customer experience management by addressing negative behaviors through targeted training for associates, emphasizing adherence to company policies and expectations.
- Ensured accountability for employees regarding company policies, procedures, and service standards by conducting bi-weekly training sessions during daily meetings.
- Analyzed store performance against sales targets, establishing clear expectations for routines and inventory replenishment.
- Collaborated closely with the company’s compliance and legal teams to develop new standards following state laws and regulations.
- Forecasted sales, inventory demands, and labor requirements to optimize operational efficiency.
- Developed the annual budget and operational plans by effectively managing wage expenses, supply costs, and maintenance needs.
- Monitored weekly performance and conducted monthly reviews of Profit and Loss statements.
- Promoted a culture of safety for both staff and customers, successfully reducing in-store accidents through clear communication of safety protocols.
- Launched an online grocery program on schedule, proactively identifying and addressing potential obstacles.
- Cultivated relationships and partnerships with community leaders to strengthen local engagement.
Co-Manager
Walmart
10.2019 - 03.2021
- Supported management and team associates in daily operations by ensuring they had the necessary tools and knowledge to prioritize tasks effectively.
- Conducted huddles to educate and train management on organizing, planning, and communicating strategies for holiday resets, inventory management, modular resets, and daily projects.
Asset Protection Manager
Walmart
11.2017 - 10.2019
- Led in-store internal investigations and coordinated external apprehensions within the market.
- Oversaw investigations and supported criminal prosecution efforts by monitoring premises and gathering evidence in compliance with local, state, and federal regulations.
- Assisted management team to enhance store compliance with regulations and standards, identifying improvement opportunities, and mentoring them on appropriate corrective actions.
- Collaborated with multiple locations to reduce potential losses by advising on proactive strategies and partnering with the team, while training team members on effectively utilizing the company's reporting systems.
- Enhanced inventory controls through innovative strategies, minimizing losses and costs to ensure a seamless customer experience.
Sales Associate
Walmart
02.2016 - 11.2017
- Effectively resolved customer concerns by utilizing strong communication and conflict management skills.
- Provided assistance to customers with their sales and service needs.
- Managed multiple tasks concurrently while consistently meeting deadlines.
Skills
- Team leadership
- Inventory control
- Operations management
- Loss Prevention
- Customer Experience
- Succession Planning
Timeline
Human Resources Manager
GardaWorld Security
05.2024 - 08.2024
Store Manager
Walmart
03.2021 - 07.2023
Co-Manager
Walmart
10.2019 - 03.2021
Asset Protection Manager
Walmart
11.2017 - 10.2019
Sales Associate
Walmart
02.2016 - 11.2017
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