Bujar Zabelaj

-Managed the spa's budget, revenue, and expenses, optimizing financial performance. Implemented cost-effective measures while maximizing revenue through upselling, promotions, and package offerings.

-Oversaw spa product inventory, ordering, and stocking. Maintained relationships with suppliers to ensure a consistent supply of high-quality products and treatments.

-Achieved revenue growth targets through effective sales techniques, upselling strategies, and the introduction of new services and packages. Tracked sales performance and identified opportunities for improvement.

-Implemented strategies to enhance the overall guest experience, focusing on personalized service, attention to detail, and a welcoming spa atmosphere. Gained a deep understanding of guest preferences and customized treatments accordingly.

-Collaborated with educators to develop age-appropriate curricula, fostering children's physical, cognitive, and social development. Encouraged creativity and hands-on learning experiences.

-Led a team of dedicated childcare professionals in providing a safe, nurturing, and educational environment for children. Ensured that all staff members adhered to regulatory standards and maintained a focus on child safety and development.

-Managed budgets for both departments, controlling expenses and optimizing resources to meet financial goals. Analyzed P&L reports monthly in order to have a positive contribution margin to the overall business.

-Established open lines of communication with parents, addressing their concerns and providing regular updates on their children's progress.

-Coordinated new member orientations, ensuring that each new member received comprehensive information about club facilities, services, and membership benefits.

-Worked closely with staff to create a welcoming and member-centric atmosphere, ensuring a positive first impression for potential members and ongoing satisfaction for current members.

-Developed and executed retention strategies, including member appreciation events and ongoing communication to reduce churn and enhance member loyalty.

-Demonstrated adaptability and calmness in handling unexpected challenges and emergencies, ensuring guest safety and satisfaction. Employed innovative solutions to meet guest needs and resolve issues swiftly.

-Streamlined operational processes, ensuring that the New York region consistently met or exceeded revenue targets while adhering to budget constraints.

-Led a team of 12 managers & training staff, providing guidance, training, and performance evaluation to ensure a cohesive and high-performing team.

-Developed and implemented innovative fitness programs and services tailored to meet the unique needs and preferences of the New York region's clientele.

-Focused on enhancing member satisfaction by establishing a customer-centric culture, actively engaging with members, and addressing feedback and concerns promptly.

-Generated regular reports and analyzed key performance metrics to identify opportunities for improvement and inform strategic decisions.