Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Bukola Anibaba

Bukola Anibaba

Union,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and energy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about building sustainable customer relationships, driving brand loyalty and increasing customer engagement.

Overview

10
10
years of professional experience

Work History

CALL CENTER REPRESENTATIVE

TRINITY SOLAR
Blissfield, MI
01.2022 - Current
  • Respond to incoming calls and messages in timely manner throughout shift.
  • Managed over 50 customer call per day.
  • Identify customer questions, complaints, concerns, and overall needs
  • Provide sufficient answers and solutions to all customer queries
  • Handle customer complaints respectfully and professionally
  • Redirect customers to appropriate departments and teams when appropriate
  • Generate leads for sales team by screening homeowners and identifying potential sales opportunities
  • Meet or exceed call quotas and sales assist quotas, both personally and as team unit
  • Follow all communication procedures, policies, and guidelines during every customer interaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Trained new personnel regarding company operations, policies and services

RETAIL SALES ASSOCIATE

SHOPRITE
Shrewsbury, MA
06.2013 - 05.2021
  • Drives sales through engagement of customers, suggestive selling and sharing product knowledge.
  • Greets and receives customers in welcoming manners, and respond to customers’ questions.
  • Directs customers by escorting them to racks and counters
  • Manages financial transactions.
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
  • Alerts management of potential security issues.
  • Assists with inventory, including receiving and stocking merchandise
  • Used in-store system to locate inventory and place special orders for customers
  • Listened to customer needs and desires to identify and recommend optimal products
  • Managed cash register after end of shift to balance and record accurate transactions
  • Trained and supervised new employees to use selling strategies and apply best practices
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased sales by 10% daily.

Education

MBA -

Kean University
Union, NJ
08.2022

Bachelor of Business Administration -

University of Ibadan
Ibadan, Nigeria
12.2008

Skills

  • Clear communication
  • Proficient in Microsoft word, Excel, PowerPoint, Outlook
  • Positive attitude
  • Problem solving skill
  • Attentive
  • Intuitive
  • Collaborative
  • Attention to detail
  • Empathetic
  • Professionalism
  • Customer Service Optimization
  • Sales Expertise
  • Customer Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Timeline

CALL CENTER REPRESENTATIVE

TRINITY SOLAR
01.2022 - Current

RETAIL SALES ASSOCIATE

SHOPRITE
06.2013 - 05.2021

MBA -

Kean University

Bachelor of Business Administration -

University of Ibadan
Bukola Anibaba