BUKOLA OLAITAN ADELEKE

• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Checked guests' identification before serving alcoholic beverages.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Keep records of customer interactions process

customer account and tile document

• Follow communication procedures, guidelines

and policies

• Take the extra mile to engage costumers

• Familarity with CRM systems and practices

• Strong phone contacts handing skills and active listening

• Build sustainable relationships and trust with

customer account through open

interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the

time limits: follow to to ensure resolution

• Educated customers about billing, payment processing and support policies and procedures.