Bukurie Llugani

Detail-oriented Auto Finance Manager who is adept at meeting customer expectations and resolving issues in a timely, professional manner. Skilled at tracking balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking financing options.

Arranged financing and reviewed required documents to determine approval.

Verified customer information , including income information and signature. Assist sales staff in determining available financing option. Kept charge- backs at an acceptable level without sacrificing quality. Handled vehicle demonstrations and made arrangements for test drives. Tracked daily sales and generated activity and productivity reports

• Supported operations management, sales and marketing efforts to increase revenue and overall financial health.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Hired new employees as necessary and provided initial training.
• Maintained positive relationships with manufacturer.
• Assisted sales team to successfully complete customer transaction.
• Establish weekly, monthly, and quarterly sales goals for staff.
• Maintained a database of customer information and generated monthly reports.
• Reviewed customer service agreements for terms and conditions pricing and accuracy.