BULENT AMAN
Cypress
Summary
Self-motivated and dedicated restaurant manager with a desire to deliver an exceptional dining experience for customers and committed to being a leader that upholds a positive work environment. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Multi Unit/Retail General Manager
OTG Management/ IAH Airport
Houston
11.2020 - Current
- Directed daily operations for six restaurant concepts and five retail markets at Bush Intercontinental Airport.
- Oversaw daily operations of multiple retail locations at IAH Airport.
- Managed staff scheduling and ensured adequate coverage during peak hours.
- Trained and mentored team members to improve service quality.
- Implemented operational strategies to enhance customer experience at airport shops.
- Developed staff performance evaluations and provided constructive feedback regularly.
- Ensured compliance with health and safety standards across all retail areas.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with all company policies and procedures.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Resolved customer complaints in a professional manner while maintaining high customer satisfaction levels.
- Established effective communication systems between departments to ensure smooth workflow.
- Identified potential risks within the store environment and took corrective action when necessary.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Implemented cost-saving measures to improve profitability.
- Recruited, developed, and trained staff while fostering a culture of pride and teamwork.
- Managed food quality, presentation, and ordering to adhere to set budgets and cost goals.
- Oversaw liquor sales, ensuring quality maintenance and budget compliance through accurate inventory counts.
- Ensured exceptional customer service standards and addressed customer issues promptly.
- Scheduled staffing for each concept to align with business needs and high-traffic periods within labor budgets.
- Adjusted staffing and food preparation swiftly in response to flight delays or cancellations.
- Collaborated with Union representatives to resolve employee-related matters.
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Maintained accurate records of stock levels, pricing information, orders placed, invoices received.
- Provided leadership during times of change or crisis situations within the store environment.
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Conducted regular meetings with staff members to discuss progress towards goals and objectives.
- Analyzed financial statements to identify areas of improvement.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Organized monthly department meetings to discuss goals, objectives and any changes in policy or procedure.
- Evaluated employee performance and provided feedback on a regular basis.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
General Manager
Café Express
Houston
05.2019 - 01.2021
- Manage a three-meal bistro café and catering company service execution and financial aspects of the business
- Audit the restaurant for food safety and quality assurance using only fresh ingredients making menu items from scratch every day
- Assist in promoting catering business and in-house sales growth through relationships with clientele and strategy for the market
- Manage the restaurant's P&L by careful cost assessment and adjusting accordingly and often based on the business needs; food cost, labor cost, purchasing all product and produce.
- Ensure high-quality presentation in very high peak times of business for breakfast, brunch, lunch and dinner
- Lead by example and train staff in high standards of service in a friendly and professional setting
General Manager
Fiesta Restaurant Group
Houston
11.2018 - 05.2019
- Assist the management team in staffing of the restaurant and daily operational and procedural activities to help ensure the efficient operations of the restaurant in accordance with company policy and the respective state and federal laws.
- Supervise and direct staff (hourly team member) to assure guests are treated promptly and courteously; product is prepared as specified in both quality and quantity and restaurant maintain the restaurant properly adhering to all standards for food safety and sanitation.
- Assist in the recruitment, hiring and training for hourly members, evaluates the performance, recommends and submits wage increases for hourly team members.
- Assist the management team in maintaining restaurant equipment and facility per company guidelines.
- Ensures proper execution of all accounting functions and complies with internal audit guidelines.
- Ability to listen and resolved any guest issue or complaint effectively.
General Manager
Jason's Deli
Houston
11.2007 - 11.2018
- Manage daily three-meal high-volume restaurant operations and corporate/community and residential event catering with a focus on flawless execution, increasing profit and enhancing the guest experience in a safe environment
- Profit & Loss, food cost and inventory management based on my written budget and business plans/strategies, abiding by and comparing results EOM for future forecasting and budget improvement
- Ensure compliance for all hourly employees' hiring, termination, wages, schedule adherence and record-keeping on all required files and documents and ability to fix any error quickly and correctly
- Demonstrate leadership, integrity and promote team success by motivating others to accomplish goals and execute with high standards of hospitality
- Training and guiding all employees and assistant managers in day-to-day operations and cross-training for promotion opportunities by giving real-time, frequent feedback and personalized goal-setting
- Extensive knowledge and execution of food specs to ensure compliance with company standards and health laws in the City of Houston and Steritech Systems Inc.-then quickly create corrective actions to implement if any violations noted during audits
- Ability to listen and resolved any guest issue or complaint effectively
- Retain business with top, current and existing customers and ability to seek and grow sales with new customers in collaborating with the Local Sales Manager
- Partnering with local schools, churches and charity organizations through sponsorship opportunities and events in support of the Memorial and Dairy Ashford area
Owner - Manager
Century Cafe & Deli
Houston
12.2004 - 10.2007
- Primary owner and operator of a café & deli in a corporate office building in Greenway Plaza
- Plan and create daily special menu
- Catering elegant corporate luncheons and seminars
- Order supplies and track inventories to meet budget and earn a profit
- Manage employees, payroll and food cost while in compliance to my created financial balance sheet
Restaurant Waiter
Celebrity Cruise Lines
Miami
06.1996 - 06.2004
- Provide first-class customer service in an exclusive restaurant
- Setting up all workstations and tables
- Dedicated to providing fine services in a friendly atmosphere
- Responsible for ensuring that all passengers feel like every dining experience is a special occasion
- Experienced in dealing with people from many backgrounds from all over the world
Banquet Server & Room Service
Ciragan Palace Kempinski Hotel
Istanbul
10.1993 - 05.1996
- Create special moments for guests in a ballroom of a six-star hotel and be responsible for presenting a very elegant atmosphere and refined service for guests` special event
- Offer professional service for celebrities and politicians
- Build high standards of comfort level for each guest during their stay.
- Provide quality atmosphere and services of a historical palace to our guest.
Education
High School Diploma -
Atakoy Lisesi School
Istanbul, Turkey01.1994
Skills
- Microsoft Word
- Excel
- PowerPoint
- Aloha Interfaces
- Menu Link
- Toast System
- Crunchtime
- Inventory management
- Food safety compliance
- Customer satisfaction strategies
- Staff recruitment
- Team leadership
- Performance evaluation
- Financial analysis
- Cost control measures
- Problem solving
- Time management
- Training and development
- Store operations
- Profit and loss
- Operations management
- Visionary leadership
- Schedule management
- Staff motivation
- Budget coordination
- Cross-cultural communications
- Team player
- Staffing
- Market growth
Certification
- Serve Safe Food Safety Certification
- City of Houston Food Safety Certification
- Jason's Deli Human Resources Training Program
- Jason's Deli Core Values Workshop
- Jason's Deli Servant Leadership Training Program
- Texas Alcoholic Beverage Commission Seller Training Certification
- Emotional Intelligence Program
- Evolving Leadership Program
- Linkedin Human Centered program
Languages
- English, Fluent
- Turkish, Fluent
- Spanish, Intermediate
Languages
English
Professional
Turkish
Native/ Bilingual
Spanish
Elementary
Timeline
Multi Unit/Retail General Manager
OTG Management/ IAH Airport
11.2020 - Current
General Manager
Café Express
05.2019 - 01.2021
General Manager
Fiesta Restaurant Group
11.2018 - 05.2019
General Manager
Jason's Deli
11.2007 - 11.2018
Owner - Manager
Century Cafe & Deli
12.2004 - 10.2007
Restaurant Waiter
Celebrity Cruise Lines
06.1996 - 06.2004
Banquet Server & Room Service
Ciragan Palace Kempinski Hotel
10.1993 - 05.1996
High School Diploma -
Atakoy Lisesi School
Similar Profiles
August BatisteAugust Batiste
AP Processor at OTG Management iah AirportAP Processor at OTG Management iah Airport
Major Stone BrownMajor Stone Brown
CSA Agent at Hallmark Aviation Services, IAH AirportCSA Agent at Hallmark Aviation Services, IAH Airport
Madnessa BookerMadnessa Booker
Cashier at OTG Management IAHCashier at OTG Management IAH
Macie JohnsonMacie Johnson
Lifeguard at American Pools of HoustonLifeguard at American Pools of Houston
Lubaina AmijeeLubaina Amijee
Pharmacy Technician at MS PharmacyPharmacy Technician at MS Pharmacy