Buna Chan
Richmond,CA
Summary
Results-driven Store Director with expertise in inventory management, customer service excellence, and team leadership. Proven track record of productive and efficient task completion. Utilizes strong communication, problem-solving, and adaptability skills to consistently achieve business objectives.
Overview
7
7
years of professional experience
Work History
Relief Store Director
Safeway
Pinole, CA
07.2024 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Store Director
Safeway
Hercules, CA
04.2024 - 07.2024
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Conducted regular team meetings to ensure effective communication between departments.
- Resolved customer complaints quickly and efficiently.
- Analyzed sales data to identify trends and areas for improvement.
- Developed action plans to address any discrepancies or issues identified during the course of operations.
- Assisted with recruiting new employees for various positions within the store.
- Monitored the performance of all departments, ensuring they met their goals and objectives.
- Resolved customer complaints in a professional manner.
- Performed weekly audits of stockroom inventory levels and restocked shelves when needed.
- Enforced company procedures and protocols.
- Fixed displays and other floor setups.
- Reported day-to-day store functions to supervisor.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Third Person
Safeway
San Leandro, CA
09.2019 - 09.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Responsible for conducting nightly closing duties in a time-efficient manner
- Responsible for merchandising MED ends, side meds and Shadow Boxes in time for any merchandising changeovers
Front End Manager
Safeway
San Leandro, CA
01.2018 - 09.2019
- Developed and implemented strategies to improve customer experience.
- Managed customer complaints and rectified issues to complete satisfaction.
- Created and optimized employee schedules for shift coverage.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Cultivated professional relationships with guests, improving customer retention through exceptional service.
Education
High School Diploma -
College Preparatory And Architecture Academy
Oakland, CA06-2011
Skills
- People Management
- Staff Leadership
- Finance and Accounting
- Retail Management
- Accounting and Finance reporting
- Payroll Management
- MS Office proficient
- Product Merchandising
- Recruiting and Hiring
- Store Opening and Closing
Timeline
Relief Store Director
Safeway
07.2024 - Current
Assistant Store Director
Safeway
04.2024 - 07.2024
Third Person
Safeway
09.2019 - 09.2021
Front End Manager
Safeway
01.2018 - 09.2019
High School Diploma -
College Preparatory And Architecture Academy
Similar Profiles
Daniel GibsonDaniel Gibson
Sales Associate at SafewaySales Associate at Safeway
BETH SUNDAHLBETH SUNDAHL
Pharmacy Manager at SafewayPharmacy Manager at Safeway
Fernando OrtizFernando Ortiz
Night Crew Member at SafewayNight Crew Member at Safeway
Colin GroverColin Grover
Courtesy Clerk at SafewayCourtesy Clerk at Safeway
Darrien RussellDarrien Russell
Team Member at Wendy'sTeam Member at Wendy's