BUNMI AJAYI
ACWORTH,GA
Summary
Polished communication and presentation skills; creates collaborative work environments and navigates effortlessly across organizational levels and functional areas. Fluent in English. AREAS Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
WAMI F&F AUTO SALES LLC
12.2018 - 04.2023
- Communicate ideas for improving company processes with a positive and constructive attitude.
- Databases Restructuring and Rebuilding
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Program Coordinator
Klay PM
09.2015 - 11.2018
- Developed and maintained relationships with external partners to facilitate program operations.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Oversaw staff schedules and assignments to handle programming demands.
- Negotiated and managed contracts with several media outlets to secure new content.
- Throughout the lifecycle of multiple,
- Create and manage key project deliverables
- (Status Reports, RAID Log, Change Log etc)
- Manage document repository and ensure that all documents go through due process for logging and changes
- Leveraged both physical rooms and virtual tools (WebEx) to Schedule and manage project meetings
- Coordinate and follow up on project meetings to ensure the objective of the meeting is achieved by distributing meeting notes electronically and following up on action items on behalf of Project Manager
- Created metrics that are included in Status reporting to help stakeholders understand the project progress
- Develop and manage Project Plans with MS Project
- Attend client meetings and assist with determination of project requirements
- Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules
- Prepare project organization and communication
Education
Bachelor - Project Management
DeVry University
Downers Grove, IL06.2022
Skills
- Exceptional Communicator
- Prioritizing Calls
- Mainframe Systems
- Customer Relationship Management
- Verbal Communication
- Track orders promptly and accurately
- Leadership skill
- Proficient in MS WORD
Timeline
Customer Service Associate
WAMI F&F AUTO SALES LLC
12.2018 - 04.2023
Program Coordinator
Klay PM
09.2015 - 11.2018
Bachelor - Project Management
DeVry University
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