Bunny Gibson
Shreveport,LA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Customer Experience Specialist
Primowater
06.2023 - Current
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
Customer Service Representative
VXI Global Solutions
03.2021 - 04.2023
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Relayed customer feedback to cross-functional teams to improve products and services
- Trained new hires on products and services, best practices and protocols to reduce process gaps
Assistant Manager
Skechers
08.2018 - 03.2021
- Reviewed daily customer transactions, open and closed account reports to verify accuracies and keep all customer information current
- Maintained customer database by entering any new and updated customer and account information
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships
- Efficient and Detail-Oriented
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- Order and Refund Processing
- Salesforce
- Live Chat
- Data Entry
- CRM Software
- Microsoft Office
- Billing Adjustments and Refunds Review
- Data Entry
Customer Service Representative
Teleperformance Call Center
07.2012 - 07.2014
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Relayed customer feedback to cross-functional teams to improve products and services
- Trained new hires on products and services, best practices and protocols to reduce process gaps
Education
High School Diploma -
Green Oaks High School
Skills
- Efficient and Detail-Oriented
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- Order and Refund Processing
- Salesforce
- Live Chat
- Data Entry
- CRM Software
- Microsoft Office
- Billing Adjustments and Refunds
- Review
- Employee coaching
Timeline
Customer Experience Specialist
Primowater
06.2023 - Current
Customer Service Representative
VXI Global Solutions
03.2021 - 04.2023
Assistant Manager
Skechers
08.2018 - 03.2021
Customer Service Representative
Teleperformance Call Center
07.2012 - 07.2014
High School Diploma -
Green Oaks High School