Bunny Matautia
Waianae,HI
Summary
Dynamic Dispatcher with proven expertise at Alii Security in optimizing communication and incident response. Skilled in data entry and problem resolution, I effectively managed high call volumes while enhancing customer satisfaction. Adept at coordinating schedules and adjusting routes, I consistently ensured timely service delivery and maintained accurate records. Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Dispatcher
Alii Security
Honolulu, HI
03.2016 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Maintained logs of all incoming calls and assigned tasks.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Resolved customer complaints related to service issues or delays.
- Tracked changes in computer system to keep records current and accurate.
- Investigated and resolved customer and vendor issues to retain business.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored changes in delivery schedule and communicated changes to customers.
Caregiver
Wilson caregiving
Honolulu, HI
01.2016 - 04.2016
- Provided emotional support to clients during difficult times.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
LEILEHUA HIGH SCHOOL
Wahiawa, HI05-1995
Skills
- Radio communication
- Incident response
- Data entry
- Log management
- Scheduling coordination
- Customer service
- Record keeping
- Problem resolution
- Prioritizing calls
- Decision-making
- Verifying coverage
- Adjusting routes
- Dispatch coordination
- Shift coordination
- Monitoring field personnel
- Multitasking and organization
Timeline
Dispatcher
Alii Security
03.2016 - Current
Caregiver
Wilson caregiving
01.2016 - 04.2016
High School Diploma -
LEILEHUA HIGH SCHOOL
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