Proven Dispatcher and IT Help Desk Technician with a track record of enhancing operations at ABR Global INC and Kingsborough Community College. Excelled in using dispatch software for efficient route planning and resolving complex IT issues, boosting customer satisfaction. Skilled in data entry and stress tolerance, significantly improving logistical and technical support services.
Driver Coordination: Assign loads to drivers and monitor their progress, ensuring they adhere to schedules and safety regulations.
Customer Service: Liaise with customers to provide updates on deliveries, address inquiries, and resolve any concerns
Record Keeping: Maintain accurate records of dispatch activities, including driver logs, delivery schedules, and compliance documentation.
Problem Solving: Address and resolve any logistical challenges, such as delays or vehicle breakdowns, to minimize disruptions.
Team Collaboration: Work closely with warehouse staff, fleet managers, and other departments to coordinate logistics and optimize operations.
Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating more complex issues to senior IT staff when necessary.
Documentation: Maintain accurate records of support requests, solutions provided, and updates to IT documentation and knowledge bases.
System Monitoring: Monitor IT systems for performance issues and security alerts, addressing them as required.
ser Support: Respond to IT support requests via phone, email, or in-person, providing timely assistance and resolution to technical issues.