Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bunyodjon Rustamov

Los Angeles,CA

Summary

Proven Dispatcher and IT Help Desk Technician with a track record of enhancing operations at ABR Global INC and Kingsborough Community College. Excelled in using dispatch software for efficient route planning and resolving complex IT issues, boosting customer satisfaction. Skilled in data entry and stress tolerance, significantly improving logistical and technical support services.

Overview

3
3
years of professional experience

Work History

Dispatcher

ABR Global INC
01.2022 - 08.2024

Driver Coordination: Assign loads to drivers and monitor their progress, ensuring they adhere to schedules and safety regulations.

Customer Service: Liaise with customers to provide updates on deliveries, address inquiries, and resolve any concerns

Record Keeping: Maintain accurate records of dispatch activities, including driver logs, delivery schedules, and compliance documentation.

Problem Solving: Address and resolve any logistical challenges, such as delays or vehicle breakdowns, to minimize disruptions.

Team Collaboration: Work closely with warehouse staff, fleet managers, and other departments to coordinate logistics and optimize operations.


IT Help Desk Technician

Kingsborough Community College
09.2023 - 07.2024

Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating more complex issues to senior IT staff when necessary.

Documentation: Maintain accurate records of support requests, solutions provided, and updates to IT documentation and knowledge bases.

System Monitoring: Monitor IT systems for performance issues and security alerts, addressing them as required.

ser Support: Respond to IT support requests via phone, email, or in-person, providing timely assistance and resolution to technical issues.

Education

Associate of Science - Computer Science

Kingsborough Community College
Brooklyn, NY
08.2024

FOUNDATION OF LAW - LAW WITH INTERNATIONAL BUSINESS

UNIVERSITY OF LAW
LONDON, UK
07.2021

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Route Planning
  • Customer service

Languages

Russian
Full Professional
English
Full Professional
Uzbek
Native or Bilingual
Persian
Full Professional

Timeline

IT Help Desk Technician

Kingsborough Community College
09.2023 - 07.2024

Dispatcher

ABR Global INC
01.2022 - 08.2024

Associate of Science - Computer Science

Kingsborough Community College

FOUNDATION OF LAW - LAW WITH INTERNATIONAL BUSINESS

UNIVERSITY OF LAW
Bunyodjon Rustamov