Buondy Milazzo
Tuscon,AZ
Summary
SALES MANAGER Membership Sales | Property Management Sales | Resort/Leasing Sales Strategic, results-driven sales manager with experience in selling memberships and pivoting to multiple roles beyond sales (operations, billing, HR management, administrative) – achieving 160% total membership count – by creating activities to grow pipeline of qualified leads and thoroughly following-up to produce high closing rates. Effective Communicator Strong Relationship Management Excellent Networking Skills Proactive Problem-Solver Professional, Polished Demeanor Strong Sales and Analytics Impeccable Customer Service Persuasive/Consultative Selling Skills Microsoft Office Proficiency Hyper-Critical Eye for Details Creates High-Value Experiences CRM & Funnel Management VOLUNTEER Docent | Norton Museum of Art | West Palm Beach, FL Lead Art Tours over the weekends, providing consistent and accurate historical information to the public at the museum. Initiate conversations about numerous exhibit galleries with guests, telling stories that will connect artifacts/props with gallery narratives to entertain, educate, and create an immersive guest experience.
Overview
26
26
years of professional experience
Work History
Crew Member
Trader Joe's
09.2022 - Current
- Worked as a cashier, produce, grocer,y, and other areas. Maintaining extreme customer service care even during peak hours
- Worked well with teammates and accepted coaching from the management team.
- Took orders from each Manager (Mate) and made the store great for our customers.
- Collaborated with team members to complete tasks.
- Provided excellent customer service by greeting and engaging with our customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create our "wow" experience.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Office Manager
La Cholla Landscaping
12.2021 - 11.2022
- Created, maintained, and updated filing systems for paper and electronic documents. Managed over 30 calls each day plus, emails with requests or complaints.
- Organized one-time clean-ups, monthly, weekly services and return visit with teams.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for customers.
- Coordinated and managed schedules for free estimates and Landscaping services.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Membership Sales Manager
Resilient Fitness
03.2011 - 12.2021
- Oversee new fitness membership sales by contacting leads generated through marketing activities, member referrals, and through engaging club tours for seasonal walk-ins (i.e., equestrian/polo athletes)
- Convert at least 80% of all leads into new membership sales, increasing membership dues revenues and adding 300+ to the total membership count during the pandemic, surpassing the 500-membership goal
- Manage the gym membership’s retention strategy and CRM system to promote upsells (i.e., personal or group training, POP Pilates, spin classes, CrossFit classes, nutritionist, etc.) to current members
- Supervise a team of 15 associates (trainers, instructors, and front desk representatives) ensuring the club is fully staffed by creating employee schedules, tracking time and attendance of staff
- Assist in day-to-day club operations as part of the management team, such as: maintaining personnel files, tracking inventory, coordinating staff meetings, promoting apparel sales, drinks and supplements
- Train new team members on personal training sessions, the front desk team on sales techniques to capture prospective client information and deliver a higher level of service, satisfaction, and retention
- Maintain good relationships with existing members to identify upgrade/conversion opportunities, drive member-referral sales and cross-sell CrossFit memberships (sister-company) or personal/group training
- Assess prospective customer’s goals for their lifestyle, recreation, or business interest and present customized membership options and promotional pricing solutions to enroll new members
- Submit a weekly report summarizing all sales/marketing efforts, including a call sheet to Gym Owner.
Sales Manager
Attrezzi Furniture
02.2003 - 01.2010
- Responsible for all sales operations of the furniture showroom and pre-ordering imported furniture
- Implemented sales promotions, policies, and goals which increased store profitability; applying programs to meet merchandising, new accounts, and productivity goals
- Maintained furniture department inventory, including cycle counts to maximize sales/inventory turn
- Participate and represent the company in home trade shows and events, developing plans for displays
- Resolved customer service/product delivery-delay issues, adjusting billing and providing solutions
- Provided customers with consultative design assistance, discovering style to create a welcoming home
- Page - 2
- Entered client information into CRM system, conducting courteous follow-up before/after each sale.
Realtor Sales Associate
Century 21
03.2000 - 01.2003
- Listed and sold residential real estate and apartment rentals; providing advice on staging to sell/rent
- Prepared comparative market analysis statistics to help determine property value for clients
- Promoted sales via advertising, hosting open houses, social media, website and other listing services
- Negotiated purchase agreements and rental contracts with agents representing buyers/sellers/renters
- Educated clients on basic real estate procedures, legal disclosures, and contract-to-closing process
- Established open communication with stakeholders involved in closing transactions
- Coordinated various aspects of the home-buying process on behalf of clients, including home inspections, title searches, and contract closing requirements.
Judicial Assistant
Litigation
03.1998 - 02.2000
- Conducted research, gathered statistical data on reports, and prepared final opinions by checking cited facts for accuracy against all documents, from the clerk's transcript to the law library database
- Reviewed case files for accuracy, formatted compliance and completeness prior to submitting files to the judge; ensured presence of all required files; maintained trial dockets, continuances and trial orders
- Coordinated the Judge’s court professional calendar scheduling motions, hearings, trials, and trainings
- Interacted with judges, clerks of courts, litigants, attorneys, law enforcement personnel, bailiffs, social services, witnesses, and the general public to exchange information and facilitate task completion
- Prepared and distributed orders as directed by the judge; composed/edited correspondence, notices, memoranda, directives, orders, reports, e-mails, and other documents observing strict confidentiality
- Performed routine clerical tasks (i.e., reviewed, distributed, and responded to incoming mail; performed data entry, ordered office supplies, maintained files/records, faxed and photocopied paperwork).
Education
Bachelor of Law -
Andres Bello Catholic University
Skills
- Hospitality Service Expertise
- Teamwork and Collaboration
- Company Standards
- Expo and Line Support
- Workstation Setup and Breakdown
- POS Transactions
- Inventory Rotation
- Spanish Fluency
Accomplishments
- Planned and coordinate services in Jobber system.
- Manage Google Calendar to create appointments to different estimators.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Crew Member
Trader Joe's
09.2022 - Current
Office Manager
La Cholla Landscaping
12.2021 - 11.2022
Membership Sales Manager
Resilient Fitness
03.2011 - 12.2021
Sales Manager
Attrezzi Furniture
02.2003 - 01.2010
Realtor Sales Associate
Century 21
03.2000 - 01.2003
Judicial Assistant
Litigation
03.1998 - 02.2000
Bachelor of Law -
Andres Bello Catholic University
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