Buraqo Guled
Minneapolis
Overview
2026
2026
years of professional experience
Work History
Mental Health Care Coordinator
Regions Hospital
St paul
2024 - Current
- Coordinated daily operations of a fast-paced patient care unit, ensuring smooth communication between nurses, physicians, and ancillary departments.
- Entered and processed physician orders, diagnostic requests, and treatment updates to support the timely delivery of care.
- Communicated with healthcare teams to ensure smooth operations and patient care.
- Processed incoming calls and directed inquiries to appropriate departments swiftly.
- Provided patient and family support by answering questions, directing concerns, and maintaining a welcoming environment.
Facility Manager
True Care Homes
Minneapolis
2023 - 2024
- Follow through the admission process with residents and assist them during the transition period.
- Managed staff, scheduling, hiring staff, and client/ staff files
- Keep accurate records and documents for the healthcare business
- Administrative support includes maintaining resident files, handling inbound and outbound calls with DHS, training staff on laws and regulations, managing and overlooking certain financial documents, and tracking organizational data
- Recommending any ways to help the facility deliver quality care more efficiently
Healthcare Administrative Intern
True Care Homes INC.
2022 - 2023
- Answering calls in a call center and providing exceptional customer service to customers
- Problem solving and referring customers to appropriate levels of both mental health and substance abuse care
- Complete essential paperwork regarding staff and clients and be in accordance with the state laws and regulations
- Coordinated scheduling for medical staff and patient appointments.
- Participated in team meetings to discuss operational improvements.
Patient Care Assistant
SIFA CARE
- Maintained accurate records of client care services provided on a daily basis.
- Assisted clients with daily living activities and personal care tasks.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented client progress and observed changes in health status.
- Communicated effectively with clients to understand their needs and preferences.
Education
Bachelor of Science - Health Care Management
University of Minnesota, Twin Cities
Minneapolis, MinnesotaSkills
- Bilingual: English and Somali
- Patient care coordination
- Effective communication
- Microsoft Office proficiency
- Patient coordination
- Data management
Projects
Quality & Safety Audit
- Conducted chart audits, supply audits, or documentation reviews to ensure compliance with hospital standards, HIPAA, or Joint Commission guidelines.
Patient Education or Resource Project
- Created or updated patient-facing materials (welcome packets, discharge instruction resources, or unit orientation guides).
Supply Chain/Inventory Improvement
- Implemented an organized inventory tracking system that reduced supply shortages or improved restocking efficiency.
Telehealth or Virtual Care Support
- Helped implement or support telehealth scheduling, patient onboarding, or documentation workflows
Volunteer Experience
- Abbott Northwestern hospital: Opportunity to serve patients, guests and employees., Transporting patient to assigned areas., Giving direction/ escorting visitors.
- Redeemer health and rehab center: Working with seniors with mental illnesses and developmental issues., Provide support and supervision to mentally ill individuals., Giving clients the support and help they needed.
- Second Harvest Heartland & Feed My Starving Children: Assisted in packaging food for millions of people around the world., Put the food on food trucks that would deliver to different destinations.
Timeline
Patient Care Assistant
SIFA CARE
Mental Health Care Coordinator
Regions Hospital
2024 - Current
Facility Manager
True Care Homes
2023 - 2024
Healthcare Administrative Intern
True Care Homes INC.
2022 - 2023
Bachelor of Science - Health Care Management
University of Minnesota, Twin Cities