BURCU DEMARCO

- Supervise the advising team, ensuring effective guidance and support.
- Build and sustain strong relationships with all assigned students.
- Regularly communicate with students via email, phone, text, virtual, and in-person meetings to monitor their progress and address potential issues.
- Collaborate with students on academic warning or probation to create and implement action plans; meet regularly to review their progress and address concerns.
- Educate students on available resources and policies, encouraging self-advocacy.
- Encourage students who take time off to re-register for future semesters to achieve their educational goals.
- Review and verify student data in CAMS for accuracy, forwarding updates to the appropriate office.
- Stay informed about national best practices and emerging trends in student success; research and recommend successful initiatives from other institutions for improved coordination and workflow within Student Success.
- Ensure students are appropriately registered for upcoming semesters.
- Work collaboratively with other offices, Division Chairs, and faculty advisors to resolve issues on behalf of assigned students.
- Assisted in the implementation of the new system Jenzabar , ensuring a smooth transition and integration with existing processes.

• Evaluate medical, psychological, and vocational information to determine eligibility for services.
• Collaborate with customers with disabilities to negotiate and develop plans for employment outcomes.
• Conduct comprehensive interviews with individuals with disabilities to assess the need for rehabilitation strategies and determine eligibility for vocational rehabilitation services and the feasibility of achieving employment outcomes.

· Helped VR counselors with their assessments and interviews

· Obtained referral information directly from clients

· Conducted interviews and assessments with clients

• Provided academic advising to undergraduate and graduate students, guiding them through certificate, minor, and major options across 90+ programs.
• Counseled students on academic probation, developing improvement strategies, study schedules, and degree progress plans.
• Delivered briefings on MyCAA, Financial Aid, and new student orientation.
• Evaluated and analyzed external transfer credits from college-level exams, military coursework, and universities using the College Source systems.
• Taught LIBS 150 Introduction to Research courses at RAF Mildenhall and Lakenheath.
• Mentored new advisors, assisting in their training and role-specific preparation.
• Collaborated with the Assistant Director to review and provide feedback on tentative schedules, aligning them with student needs and program requirements.
• Taught CAPL 101 Creating Your Learning Plan courses at Camp Humphreys, South Korea.

• Managed all student applications and inquiries for the Master of Science in International Relations (MSIR) program.
• Assisted students with MSIR course selection, registration, and financial aid options.
• Prepared and updated degree audit sheets for MSIR students.
• Generated reports to ensure compliance with university and military standards.

• Counseled Community College of the Air Force (CCAF) students on academic and career planning.
• Administered CLEP/DSST, ECE, DLPT, GED, and college proctor examinations.
• Delivered monthly education briefings for newcomers and promotion ceremonies.