Burcu Ellen ERTUNC

Work History

Global Logistics Manager, International Programs

Lockheed Martin, Aeronautics

11.2020 - Current

Ensuring that the defined goals are achieved.
Reviewed established business practices and improved processes to increase efficiencies and reduce cost without compromising customer service levels.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Driving process improvement by process re-designs to increase efficiency and create value.
Developing strong relations across different functional teams and stakeholders.
Ensuring on time delivery to support the achievement of the program milestones.
Monitoring and handling the performance issues of subcontractors, 3rd Party Logistics Service Provider.
Managing relations with 3PL Service Providers, Freight Forwarders and customer.
Providing support and guidance to apply efficient ways among possible alternatives of getting license to shorten time spent during the import, export process.
Ensuring that Corrective Action Plans are prepared, actions are taken and completed on time.
Ensuring that the customer satisfaction in terms of logistics is at highest level.
Ensuring that temperature regulated chemicals, parts and materials are delivered according to agreed service level/priority level.
Supporting program by troubleshooting and providing approaches to solve issues.

Global Logistics Manager

Lockheed Martin, Aeronautics

Ankara, Turkey

02.2019 - 11.2020

Led logistics activities ensuring compliance with regulations and directives.
Prepared reports for leadership team and customers.
Managed relations with Ministry of Defense, Defense Industries Presidency, other government authorities and customer.
Established and cultivated productive relationships with stakeholders to ensure top satisfaction levels.
Ensured that related process and procedures are in place, regulatory reporting, licensing requirements are met with accuracy.
Reviewed and created process maps and SOPs, drove change in improvement areas to eliminate wastes.
Facilitated Risk Assessments, mitigation plans, prepared reports.
Simulated what if scenarios and ensured that required actions are taken.
Implemented Logistics Risk Management Program.
Ensured that spare, kit, material deliveries are made flawlessly and on time.

Logistics Manager

Dyno Nobel

Ankara, Turkey

10.2012 - 02.2019

Established and maintained good relations with Ministry of Transportation, Ministry of Foreign Affairs and Ministry of Interior department authorities as our products (Explosives) require 100 % compliance to regulations.
Ensured that the national and international regulations are applied without any non-compliance, related process and procedures are in place, regulatory reporting requirements are met with accuracy.
Represented company's compliance interests before governmental agencies and ministries.
Ensured that the teams have awareness and up-to-date knowledge about compliance policies.
Facilitated Risk Assessments, mitigation plans, prepared reports.
Simulated what if scenarios and ensured that required actions are taken.
Implemented Logistics Risk Management Program.
Owner of RFIs, RFPs and RFQs for the procurement of transportation service awards.
Evaluated bids for the procurement of transportation service awards.
Ensured NDA, SOWs and contracts are in place before the business is initiated.
Ensured that the signed contracts are being followed by the Suppliers considering their terms and conditions, SOW.
Owner of Approved Supplier Management process including selection, qualification, and Approved Supplier Performance Evaluation.
Procured White Glove transportation service for specialty items.
Made Gemba walks at company owned warehouses, key supplier and key customer locations, warehouses to meet with key representatives, gather data, validate metrics, check, implement processes, and build stronger relationships.
Monitored investigations if there's any compliance problem, complaint received from customers through Customer Dissatisfaction Reports, government regulatory agencies.
Ensured that the company policies are followed, goals are met and full legal compliance is achieved.
Monitored the customs brokers, 3PL service providers, forwarders to ensure effective, smooth operations.
Ensured that the export and import licenses are received from the ministry on time and shipments are arranged on time without any non-compliance.
Built and maintained good and strong relationships with key customers by visiting them regularly.
Worked as One Team with different internal stakeholders to ensure that the customer requirements and contractual obligations are met.
Led multi-functional teams which consist of stakeholders from distribution, trade, procurement, export, import departments to reach deliver business results aligned with the parent company strategy (A3) and department KPIs.
Assured cost, quality and delivery targets are met.
Ensured that Approved Logistics Service Providers are used.
Ensured that the delivery costs are minimized considering customer satisfaction.
Performed strategic price negotiations.
Approved annual budget for domestic and international transportation (land/air/sea freight/ charter).
Have extensive experience managing domestic and international freight with multiple modes ( parcel, air, ground, ocean, air freight, multimodal)
Managed freight audit and payment process.
Delivered substantial cost savings by securing discounts from third-party logistics services providers.
Established metrics and participated in complex negotiations.
Sponsored the Advanced Kaizens with Lean Six Sigma approach.
Approved and monitored the Change Management when required
Ensured that there is no overdue action in operational improvement projects.
Delegated work and mentored the team members.
Made decisions considering ESH (environment, safety and health) values.
Monitored if root cause analysis were made and corrective actions to address operations/logistics performance issues were taken and closed on time.
Managed relationships with key suppliers throughout the year to ensure available capacity and critical support during peak seasons.
Visibly demonstrated safety commitment by following all ESH procedures and modeling the behaviors related to such. Worked in cooperation with ESH department in support of all safety activities aligned with Safety Excellence.
Monitored to ensure Suppliers follow appropriate safety guidelines.
Ensured to maintain cost and capacity-based model of logistics network incorporating current state and future growth targets.
Provided executive briefs to leadership regularly.
Ensured that company strategy and vision are implemented and achieved.
Arranged web-based meetings.
Performed excellent troubleshooting and provided solutions to complex problems with collaborative manner.
Collaborated with Project Managers, Operations, Sales, key customers, and product vendors to support all aspects of the Supply Chain.
Built and led multi-functional teams to reach the business goals.
Paid great attention to the voice of the customer to achieve high level customer satisfaction.
Ensured that the customer expectations are being fulfilled in terms of In Full On Time (INFOT) delivery KPIs.
Monitored carrier service KPI's to ensure that there is no carrier performance issues.
Ensured that quality, quantity, customer satisfaction, and financial commitments are met.

Military Logistics, Key Accounts Responsible

DSV Air & Sea Inc Headquarters

Clark, NJ

07.2008 - 01.2010

Planned and coordinated shipments of military programs from the USA (regardless of place of departure by air and land transportation) under ITAR, EAR regulations.
Followed up orders, delivery time and coordinate shipments (missiles, aircraft engines, unmanned air vehicles, military articles ...etc.) of aeronautic companies such as Pratt & Whitney, BF Goodrich, Raytheon etc.
Coordinated pick-ups, monitoring inland and international transportation, tracking shipment status and arrivals accordingly, preparing shipping documents according to contracts.
Reviewed Automated Export system (AES) filings.
Tracked shipment documents and signed pods.
Coordinated Dangerous Goods shipments.
Negotiated freight rates (airlines, subcontractors, and overseas agents).
Kept and ensured good business relations with business partners (agents, airline companies ...etc.).
Coordinated shipments with overseas branch offices.
Prepared and presented offers to customers.
Handled pricing, coordination of shipments of Key Customer Accounts (FERRARI, LAMBORGHINI, MASSERATI, DUCATI MOTORS vehicles/automobiles, batteries, components and spare parts)
Planned, coordinated, and monitored White Glove Transportation services for Art Gallery, Manhattan auction shipments, followed up with customers to ensure smooth, top of the line, perfect service.

Global Logistics Executive, DGSA

Yusen Logistics Europe

Izmir, Turkey

09.2002 - 06.2008

Owned Contract and Transportation Service Provider Performance management processes.
Strengthen the transportation portfolio by providing new potential carriers.
Selected eligible carriers to be utilized for the Approved Transportation Service Provider List.
Applied continuous Improvement tools, Plan, Do, Check, Act cycle and followed up if the learnings are applied to meet department KPIs.
Being a trainer ensured that the competencies required to achieve KPI goals are improved.
Created and maintained strong relations with carriers.
Ensured smooth operation for highest customer satisfaction.
Being DG expert, approved Dangerous Goods/Hazardous Materials shipments including reverse logistics of dangerous goods, temperature regulated shipments.
Led Special Projects such as moving factory, transportation of live sea animals in aquarium, oversized and heavy weight transportations, cold chain transportations, arranging charter party shipments.
Ensured the minimal costs by optimization planning.
Created transportation routes and for small parcels arranged consolidations, milk runs to make cost saving.
Conducted qualitative and quantitative analysis of logistics operations to eliminate inefficiencies.
Provided new overseas agents, developed the relations with the present overseas agents, visiting them when needed.
Being superintendent in land freight department, implemented the system of the head office to overseas branch.
Arranged web based meetings.
Mentored and trained overseas branch employees when required.
Made strategy planning for business development and supported logistics manager.
Being a super and key user acted as bridge between users and outsourced IT team representatives to ensure that company requirements are met.
Determined necessary changes in software system to improve process for business development.
Integrated software system to overseas branch.

Summary

Overview

Work History

Global Logistics Manager, International Programs

Global Logistics Manager

Logistics Manager

Military Logistics, Key Accounts Responsible

Global Logistics Executive, DGSA

Education

MBA - Master of Business Administration

Bachelor of Arts - English Language And Literature

Skills

Software

Timeline

Certification

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