Burdett Leon Stills IV
San Jacinto,CA
Summary
Passionate about utilizing skills and diverse techniques to empower individuals encountered, whether team members or clients, to achieve goals. Experienced in maintaining and establishing goals, implementing service models for staff or clients, and offering additional support. Excited to empower both staff and community served in overcoming obstacles and enhancing chances of successfully navigating challenges, such as housing retention, employment, or educational needs.
Overview
22
22
years of professional experience
Work History
Associate Director of Housing-Based Support Services
Coalition for Responsible Community Development
02.2021 - 01.2022
- Responsible for assisting in developing and implementing departmental plans and goals
- Worked closely with the director to coordinate daily operations, ensure compliance with regulations, manage staff, monitor objectives, and provide comprehensive reports to executives and partner agencies
- Showcasing strong leadership through effective communication with multiple external agencies, while utilizing problem-solving skills daily
- Assist in de-escalating crises and developing policies for housing-based support services for staff and residents
- Create safe spaces to pursue interventions for housing retention, school retention, and law enforcement involvement
- Supervise the Manager of Housing-Based Support Services while creating support contracts for residents, behavior contracts for students among other daily tasks
- Ensure compliance with internal policy regulations and the CRCD strategic five-year plan
- Monitor achievements, objectives, and internal and external policies, and coordinate with relevant departments and local agencies
- Create a fully operational Quality Control Manual and Guidelines for Housing-Based Support Services
- Report to the COO and CFO to provide budgetary reports, monitor department expenses, and report on billables for the department's ICMS (intensive case management services) client
- Attend public speaking events at agencies like Clifford Beers Housing, CHS, CSH, and Community Colleges to advocate for CRCD's outreach and engagement efforts
- Assisted in property lease-up for new project-based housing sites
- Worked directly with Property Management Companies and Landlords to ensure fair tenant treatment, ensure housing retention, and implement case management services for scattered and project-based sites
- Undertake staffing responsibilities (hiring, training, evaluating etc.).
Manager of Housing Based Support Services
Coalition for Responsible Community Development
06.2018 - 02.2021
- Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance
- Provide training, leadership development, and supervision to ICMS project-based case managers
- Provide supervision and support to the staff and coordinate/facilitate program collaboration amongst partner agency, public agencies and property management and other key partners
- Assess effectiveness of housing-based support services and develop strategies for service delivery and enhancement
- Conduct participant surveys for project-based tenants and for staff assigned to permanent supportive housing project units
- Conduct and oversee quarterly and annual evaluations for ICMS
- Lead efforts to form the South LA Homeless Adult and TAY Support Network
- Participate in meetings related to Homeless Adult and TAY in LA County
- Enhance and strengthen efforts to expand relationships with other agencies and public entities to support TAY
- Oversee All CRCD Supportive Housing Developments that provide units to Adult and the TAY population
- Produce Reports as requested by the Director of Grants & Programs at CRCD associated with the Supportive Services Department
- Organize and manage internal program operations, included but not limited to quality assurance manual, monitoring daily functioning of operations, review attendance and payroll records
- Uphold CRCD's Mission Statement and 5 Year Strategic Plan
- Organize and prioritize multiple activities to meet all external and internal deadline
- Participate in meetings and conferences related to housing vouchers, lease up planning, supportive service plans, and ongoing ICMS coordination
- Supervise and provide support over Rapid Re-housing Case Managers (i.e., Assisting with in home visit, creating housing rules, managing sub-leases, building rapport with property managers, viewing locations for possible RRH placement, and assisting with HACLA homeless verification letters).
Support Services Coordinator (ICMS/Resident Services Coordinator)
Coalition for Responsible Community Development
11.2016 - 06.2018
- Work with each tenants’ case manager to conduct initial housing intake and needs assessment for each tenant assessing service needs
- Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)
- Conduct a minimum of one face-to-face contact with each tenant on a bi-monthly basis
- Conduct quarterly meetings with a designated representative of the primary service provider for each tenant to discuss tenant’s progress
- Work with case manager to update the tenant’s service plan annually
- Act as a liaison among the Project Manager, the property management company, the tenant and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
- Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, including observation of rental agreement and property rules
- Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, three categories in particular will assist them in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling
- Assist clients in obtaining rental assistance: move-in and eviction prevention services
- Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy
- Enforce housing rules in collaboration with property management
- Development of workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence
- Data collection/entry into database to assemble reports and evaluate program
- Organization and management of client files
- Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing
- Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract
- Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them.
Youth Advocate and Mentor
Coalition for Responsible Community Development
10.2015 - 10.2016
- Contact, receive and review referrals to Workforce Program from local schools, community-based organizations, and government agencies, including walk-ins
- Follow instructions to implement outreach activities that include making presentations to non-profit organizations, government agencies, probation/parole staff and agencies, schools, and conduct door to door outreach in the targeted neighborhood
- Facilitate program information sessions and orientation
- Conduct individual needs assessments with regard to: basic needs such as housing and food; education level and school enrollment; current income, employment, and past work experience; eligibility for Independent Living Program services through the foster care system; gang affiliation; and involvement with the justice system
- Develop an Individual Service Plan identifying barriers to employment and action steps to address those barriers
- Provide placement preparation support for youth in part-time entry-level work with on-the-job training as part of CRCD’s training component
- Assist youth to enroll in Los Angeles Trade Technical College to complete a high school diploma, general equivalency degree, and/or college level courses required
- Assist with facilitation of the program’s employment readiness, leadership, and life skills workshops
- Track youth participation in each program component (educational, construction, counseling, leadership development and employment readiness and life skills workshops)
- Meet with youth on an individual basis at least bi-weekly to monitor progress in each program component; identify resources to meet supportive service needs such as tutoring or counseling; problem-solve; review the Individual Service Plan and modify as needed
- Assist with placement in construction apprenticeships, CRCD construction sites, and other employment opportunities
- Build relationships with local employers, including construction trade unions, and stay informed of prerequisites for union apprenticeships and other employment opportunities
- Build relationships with community-based organizations and government agencies to promote collaboration, solve problems, and identify resources for youth Provide information & referrals for youth and young adults who cannot participate in the program due to eligibility criteria or limited program capacity
- Follow CRCD procedures with regard to recordkeeping, documentation, confidentiality, and maintaining case files
- Collaborate and confer with other CRCD staff and partners as appropriate to coordinate services and implement the program
- Meet weekly with other case-managers/youth advocates to plan activities, to strategize on service delivery for members, and other activities identified by the network (Case Conferencing)
- Assist with fulfilling grant and contract requirements for the program
- Participate in program evaluation process
- Oversee and coach interns, and other staff responsible for providing direct support to youth in the program
- Facilitate and coordinate life skills workshops and educational activities for young people
- Input data into CRCD and external data tracking systems to capture and monitor participant performance and services received
- Update participant case notes within 48 hours of initial contacts and document them in soft copy and hard copy files
- Identify and secure resources that can support youth while participating in a Youth Development program
- Proficient in Microsoft Excel, utilized to create spreadsheets for supervisor, as well as created internal auditing system to assist in maintaining accuracy of files.
Child and Family Specialist (CFS)&Facilitator
Star View Community Services Teammates Wrap Around Services
- Performs intensive Rehab service to Children 0-15 and Transitional Age Youth (TAY) 16-25 HIGH RISK/HIGH NEEDS YOUTH (male/female) while coordinating efforts to MHSII, Parent Partners, and Supervisor
- Visits consist of 1-2xs weekly up to 60-90 minute sessions
- As a facilitator, I am instrumental in conducting planning Child and Family Team meetings called CFT’s, which creates an opportunity and atmosphere to explore opportunities for growth and to assess needs
- Connect families to various resources to assist in reducing economic hardships and or poverty
- Furthermore, to explore symptom reduction and harm prevention crisis planning and prepare/provide an action plan grid for families to become independent of services rendered
- Advocate for clients and families while partnering with social services agencies such as the Department of Child and Family Services (DCFS), Los Angeles Juvenile Justice Department Probation, and other various agencies within Los Angeles County
- While functioning within scope of practice, properly documenting all sessions and efforts according to DMH standards, such as using IGBIRP format and making productivity (expected minute quota)
- Provide behavioral management techniques, transportation, school aid, crisis intervention, self-help skill building, and linkages to vocational training and other services needed
- Assist in successful placement of Child and TAY youth, which can include consistent involvement with DCFS and or Adult Protective Services (APS), serving further as an advocate for clients
- Working with clients with severe mental health diagnosis and Severe Emotionally Disturbed (SED) youth and assisting in harm prevention and symptom reduction by various means and interventions within Scope of Practice.
Support Counselor/ Career Development Specialist
Star View Community Services Full Service Partnership(FSP)
- Job description includes but is not limited to: Perform Outreach and Engagement (O&E) initial visit with families as a representation for Star View FSP program
- Furthermore, assess the needs of the client while the client is in the hospital, jail, camp, etc., in efforts to link the client to appropriate services
- Performs intensive Rehab service to Children 0-15 and Transitional Age Youth (TAY) 16-25 while coordinating efforts to MHSII, Parent Partners, and Supervisor
- Visits range from 1-2xs weekly up to 60-90 minute sessions
- While functioning within scope of practice, properly documenting all sessions and efforts according to DMH standards and making productivity
- Provide behavioral management techniques, transportation, school aid, crisis intervention, self-help skill building, and linkages to vocational training and other services needed
- Assist in successful placement of Child and TAY youth, which can include consistent involvement with DCFS and or APS, serving further as an advocate for clients
- Working with clients with severe mental health diagnosis and assisting in harm prevention and symptom reduction by various means and interventions within Scope of Practice
- Provide linkages for employment opportunities and housing possibilities, SSI, etc.
Support Counselor I
Star View Community Service
- Maintain charts for chart audits, perform chart audits, create and execute syllabi for intervention groups
- Document all progress via “progress notes” and ensure notes are handled in a timely manner
- Participate and assist other group leaders in intervention groups
- Maintain professional tone while interacting with clients, helping them to reach their potential and the goals of the group
- Transport clients safely to and from site for group meetings
- Primary facilitator for groups including but not limited to: Self Expression, Skill streaming/ Social Skills, Anger Management, Independent Living Program, All about Life, and Men’s Pride
- Provide interventions one to one and or in a group setting with Severally Emotionally Disturbed children
- Received two Shinning Star awards for outstanding work ethics (i.e.: working individually with problematic clients during group sessions, working beyond work hours, and training and or providing assistance to new employees.
Youth Counselor
Bayfront Youth and Family Services
- Working with clients with severe mental health diagnosis and assisting in harm prevention and symptom reduction by various means and interventions within Scope of Practice
- Monitor clients while during the NOC shift, making sure clients remain within their rooms, as well as providing crisis intervention as needed
- Pro Act certified to provide necessary restraint when clients would become violent and or assaultive towards, peers, themselves, and staff
- Chart in GBIRP, clients goals, behavior/barriers, intervention, clients response to treatment, and a plan for the client, which could be action items to be completed.
Group Services Rehab Coordinator
Star View Community Services
- Supervise 8 or more staff while coordinating groups for Adolescents
- Coordinate admission of clients to program, including interviews of referred TAY and or Adolescents and significant others to assess and evaluate their appropriateness and needs for mental health services
- Develop and maintain a program schedule of therapeutic groups and activities
- Assigns staff to provider groups and activities in coordination with center director
- Works with referred adolescents, their families, representative of refereeing agencies and other relevant parties
- Acts as liaison with various external agencies (such as Department of Child and Family services, Department of Mental Health, Probation Department, Dependency Court, and Police) to facilitate youngsters’ adjustment in daily living routines
- Interact and communicated with other clinical and non-clinical staff
- Availability by phone to assist in crises intervention and provide support and assistance in problem resolution 24/7
- Coordinates with Center Director to develop and follow a budget for the program.
Education
Completing BS in Industrial Psychology with minor in Ed. -
University of Phoenix
Long Beach, CAHS Diploma -
University High School
Los Angeles, CA06.2000
Skills
- Mental health awareness
- Professional boundaries
- Multicultural Competence
- Self-care strategies
- Child Development
- Individualized Planning
- Family advocacy
- Family Counseling
- Needs Assessment
- Supportive Services
- Behavioral support
- Child abuse and neglect dynamics
- Client Advocacy
- Community Resources
- Role Modeling
- Motivational Interviewing
- Crisis Intervention
- Interpersonal Relationships
- Incident Management
- Case Management
- Interagency collaboration
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
References
Available upon request
Timeline
Associate Director of Housing-Based Support Services
Coalition for Responsible Community Development
02.2021 - 01.2022
Manager of Housing Based Support Services
Coalition for Responsible Community Development
06.2018 - 02.2021
Support Services Coordinator (ICMS/Resident Services Coordinator)
Coalition for Responsible Community Development
11.2016 - 06.2018
Youth Advocate and Mentor
Coalition for Responsible Community Development
10.2015 - 10.2016
Completing BS in Industrial Psychology with minor in Ed. -
University of Phoenix
HS Diploma -
University High School
Child and Family Specialist (CFS)&Facilitator
Star View Community Services Teammates Wrap Around Services
Support Counselor/ Career Development Specialist
Star View Community Services Full Service Partnership(FSP)
Support Counselor I
Star View Community Service
Youth Counselor
Bayfront Youth and Family Services
Group Services Rehab Coordinator
Star View Community Services
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