Burgandy Dreiling
Ocala,FL
Summary
Account Management & Relationship Building: Expertise in building and retaining key accounts, enhancing profit channels, and developing strategic partnerships. Skilled at influencing decision-makers and growing a professional network.
Leadership & Strategy: Proven ability to lead teams collaboratively, develop successful strategies, and drive results. Strong leadership capabilities with a focus on organizational growth and customer relationship management.
Administrative & Organizational Support: Highly skilled in calendar management, office operations, and handling correspondence. Known for adaptability and reliability in dynamic environments, consistently providing effective support and coordination.
Multitasking & Problem Solving: Diligent in managing multiple tasks simultaneously, with a strong background in supporting team projects and ensuring smooth office functionality through proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Personal Assistant to Public Adjuster
Paragon Public Adjusters
09.2024 - Current
- Managed the day-to-day operations of the public adjuster’s office, ensuring all appointments, meetings, and correspondence were well-organized.
- Coordinated with clients, insurance companies, and contractors to ensure smooth claim processes and timely responses to inquiries.
- Handled confidential and sensitive documents, including insurance claims and legal paperwork.
- Prepared reports, spreadsheets, and presentations for meetings and client updates.
- Assisted with administrative tasks such as filing, scheduling, and general office management.
- Improved time management of the executive through effective prioritization and organization of tasks.
Account Manager
Roofing Pros USA
11.2022 - 09.2024
- Provided bi-weekly client updates regarding operations and property needs, ensuring client satisfaction.
- Identified and pursued new business opportunities, contributing to company growth.
- Addressed client issues proactively and developed effective solutions.
- Managed relationships with existing clients to ensure long-term partnerships.
- Coordinated operational support, ensuring seamless communication and problem resolution for clients.
- Played a strategic and tactical role in communication, project management, and process improvement.
Accounts Receivable Specialist
No Longer In Business
01.2021 - 09.2021
- Managed the logging of all receivables invoices and issued invoices to customers per their draw schedule.
- Maintained accurate aging reports and collected past-due invoices.
- Oversaw multiple draw schedules, ensuring accuracy and timely payments.
- Verified transaction details, including funds received and total account balances.
Provider Support Specialist
HCA/Wesley Medical Center & Ocala Regional
03.2015 - 07.2021
- Trained physicians and clinical staff on EHR software (Meditech, Mobile Heartbeat, PatientKeeper).
- Developed and implemented workflow best practices for inpatient and ambulatory staff with clinical software.
- Managed ServiceCentral ticketing system, triaging and coordinating solutions, including after-hours support.
- Led projects for both individual and team-based initiatives, improving overall clinical operations.
Staff Assistant
Wesley Medical Center HCA
11.2012 - 03.2015
- Scheduled and managed calendars for six managers, ensuring effective time management.
- Maintained meeting agendas, minutes, and follow-up actions.
- Managed supply orders from multiple vendors, including Medline, Staples, GHX, and SMART Systems.
- Coordinated communication between Nurse Managers and Senior Leadership.
- Spearheaded a cost-saving initiative that saved the company $68K through a Medline ordering project.
Education
No Degree - General Studies
Friends University
Wichita, KSNo Degree - Information Technology
American Intercontinental University
Los Angeles, CANo Degree - Digital Communications And Multimedia
Brooks College
Long Beach, CANo Degree - General Studies
Moorpark College
Moorpark, CASkills
- Multitasking and organization
- Customer service
- Strong work ethic
- Time Management, Prioritization & Exceptional organization
- IT Application Training & Support
- Client Relations & Account Management
- Administrative & Office Support
- Leadership & Team Collaboration
- Project Planning & Coordination
- Operational Efficiency Improvement
- Software Proficiency: Microsoft OS, Meditech, Mobile Heartbeat, PatientKeeper, ServiceCentral
Timeline
Personal Assistant to Public Adjuster
Paragon Public Adjusters
09.2024 - Current
Account Manager
Roofing Pros USA
11.2022 - 09.2024
Accounts Receivable Specialist
No Longer In Business
01.2021 - 09.2021
Provider Support Specialist
HCA/Wesley Medical Center & Ocala Regional
03.2015 - 07.2021
Staff Assistant
Wesley Medical Center HCA
11.2012 - 03.2015
No Degree - General Studies
Friends University
No Degree - Information Technology
American Intercontinental University
No Degree - Digital Communications And Multimedia
Brooks College
No Degree - General Studies
Moorpark College
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