Burgendi Davis
Smyrna,GA
Summary
Accomplished Administrative Assistant with a proven track record at Cobb & Douglas Public Health, enhancing office operations through expert management of documentation and reporting. Skilled in advanced MS Office Suite and adept at multitasking, I significantly improved automation and productivity. Demonstrated ability to maintain professionalism and calm under pressure, ensuring high levels of customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Cobb & Douglas Public Health
Marietta, GA
01.2023 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Admin Support & Pet Sitter
Reigning Cats & Dogs
Atlanta , GA
12.2020 - 01.2023
- Maintained cleanliness of pets' living areas, including the cleaning of litter boxes and cages.
- Administered medications to animals.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Educated pet owners on basic pet care and wellness, sharing insights and recommendations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Front Desk Manager
Gardner Med Spa
Marietta, GA
04.2012 - 06.2016
- Corrected guest issues promptly with knowledgeable and friendly service.
- Facilitated successful front desk operations for a high-volume spa.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
Front Desk Agent
Village Health Wellness Spa
Smyrna, GA
02.2009 - 03.2012
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Provided clients with information on spa services, packages, and promotions.
- Collated, bound and stored computer-generated reports.
- Conducted monthly inventory checks of products used during treatments to ensure proper restocking procedures are followed.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Osborne High School
Marietta, GA05-2002
Associate of Applied Science -
Chattahoochee Technical College
Marietta, GASkills
- Scheduling
- Memo preparation
- Bookkeeping
- Check processing
- Records retrieval
- Letter preparation
- Mail handling
- Reception oversight
- Meeting planning
- Program files maintenance
- Advanced MS office suite
- Recordkeeping
- Document management
- Correspondence writing
- Insurance eligibility verifications
- Multitasking and prioritization
- Filing and data archiving
- Phone call answering
- Clerical support
- Documentation and reporting
Timeline
Administrative Assistant
Cobb & Douglas Public Health
01.2023 - Current
Admin Support & Pet Sitter
Reigning Cats & Dogs
12.2020 - 01.2023
Front Desk Manager
Gardner Med Spa
04.2012 - 06.2016
Front Desk Agent
Village Health Wellness Spa
02.2009 - 03.2012
High School Diploma -
Osborne High School
Associate of Applied Science -
Chattahoochee Technical College
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