Burgess Goff
Roebling,NJ
Summary
Proven to enhance customer satisfaction and team efficiency at Texas Roadhouse, I am a self-motivated individual with a knack for problem-solving and excellent communication. Skilled in computer use and known for a friendly, positive attitude, I adeptly manage time and prioritize tasks, consistently driving projects to completion with a keen eye for detail.
Overview
4
4
years of professional experience
Work History
ToGo Employee
Texas Roadhouse
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fuel Associate
Wawa
03.2021 - 09.2023
- Maintained safe work environment by adhering to strict safety regulations and guidelines.
- Contributed to station profitability by upselling products and services during customer interactions.
- Promoted a positive work culture among colleagues by demonstrating teamwork and effective communication skills consistently throughout employment tenure with the company.
- Managed cash transactions accurately while maintaining proper documentation for all financial activities within the station.
- Performed maintenance tasks on pumps, nozzles, hoses, filters, and other components to ensure optimal functionality at all times.
- Demonstrated commitment to environmental responsibility by adhering strictly to established guidelines governing waste disposal and recycling practices within the industry as outlined by federal, state, and local authorities in charge of regulating such activities at fuel stations across the country.
- Decreased wait times for customers through efficient multitasking during peak hours of operation at the fuel station.
- Participated actively in employee training programs designed specifically for improving individual skillsets pertinent to roles performed within the organization, resulting directly in better job performance overall and increased levels of customer satisfaction experienced by patrons frequenting establishment regularly over time.
- Ensured accurate fuel transactions by attentively monitoring fuel pumps and dispensers.
- Trained new employees on company policies, procedures, and best practices in the fuel industry.
- Improved customer satisfaction through prompt and courteous service.
- Assisted customers with fuel purchases, providing helpful information about available options.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Pumped gas for guests and took payments.
Education
Bachelor of Science - Finance
Rutgers Business School New Brunswick
Piscataway, NJ05.2026
Associate of Science - Business Administration
Rowan College At Burlington County
Mount Laurel, NJ05.2024
High School Diploma -
Florence Township Memorial Highschool
Florence, NJ06.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Critical Thinking
- Computer Skills
- Decision-Making
- Verbal Communication
Weightlifting, Stock Market,
I have been weightlifting for 2 years now and I enjoy it very much. I have made great connections with a lot of friends through this and it has taught me a lot about dedication and how important overlooked aspects of life are such as the nutrition for food you eat. It has reinforced my dedication to time management and allowed me to fine tune my schedule and self discipline.
Shortly after college began, I started to educate myself on the stock market and other aspects of the financial industry. It encouraged a natural desire to learn more about the financial industry and the path I am currently on.
Timeline
ToGo Employee
Texas Roadhouse
09.2023 - Current
Fuel Associate
Wawa
03.2021 - 09.2023
Bachelor of Science - Finance
Rutgers Business School New Brunswick
Associate of Science - Business Administration
Rowan College At Burlington County
High School Diploma -
Florence Township Memorial Highschool
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