Burgundy C. Van Volkenburg
Arlington
Summary
Veterinary professional prepared for high-energy environments with focus on animal welfare and clinical support. Efficient in assisting with medical procedures and maintaining patient documentation. Known for collaborative teamwork and adaptability in dynamic settings, excelling in animal handling and client communication.
Overview
8
8
years of professional experience
Work History
Private Security Guard Supervisor
Allied Universal
Arlington, WA
04.2025 - Current
- -Monitor and patrol premises to ensure the safety and security of client property, assets, and personnel.
- -Perform routine inspections and respond to alarms and incidents to ensure a rapid resolution.
- -Maintain access control, including verifying visitor credentials and ensuring proper logging of personnel.
- -Respond to emergencies, such as medical incidents, fire alarms, and disturbances, in accordance with company protocols.
- -Conduct thorough reports on security incidents, irregularities, or potential threats for management review.
- -Provide direct assistance to law enforcement agencies in case of an investigation or security breach.
- -Conducted routine patrols of commercial properties and industrial sites, ensuring the premises were secure.
- -Monitored CCTV systems, detecting suspicious activities and reporting any security concerns to management.
- Assisted with managing security logistics for high-profile events, ensuring crowd control and emergency readiness.
- -Enforced company policies on site, preventing unauthorized access and maintaining order during large gatherings.
- -Trained and mentored new security staff in basic protocols and emergency response procedures.
Dog Groomer
Petsmart
Seattle, WA
01.2024 - 02.2025
- Provided grooming services for various dog breeds, ensuring optimal care and hygiene.
- Utilized clippers, scissors, and other grooming tools to achieve desired styles.
- Maintained cleanliness of grooming areas and equipment to uphold safety standards.
- Assisted in training new groomers on techniques and best practices.
- Built rapport with pet owners to promote comfort and trust during grooming sessions.
- Monitored pet behavior and health, reporting any concerns to management promptly.
- Managed appointment scheduling to optimize workflow efficiency in grooming operations.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Veterinary Assistant
Banfield Animal Hospital
Lynnwood, WA
01.2023 - 01.2024
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Prepared and maintained surgical instruments and equipment for various veterinary procedures.
- Administered medications and vaccines under supervision, ensuring adherence to protocols.
- Educated pet owners on post-treatment care and preventive health measures.
- Monitored animal behavior and vital signs, reporting any changes to veterinary staff promptly.
- Maintained cleanliness of examination rooms and treatment areas to ensure a safe environment.
- Scheduled appointments and managed client communications efficiently to enhance service delivery.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
Assistant Store Manager
Petco
Lake Stevens, WA
09.2018 - 01.2023
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management practices to minimize stock discrepancies and improve accuracy.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Conducted employee performance evaluations, providing constructive feedback for professional growth.
- Analyzed sales trends to inform strategic planning and merchandising decisions.
- Led team meetings focused on improving operational efficiency and enhancing customer engagement strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Associate of Science - Computer Engineering in Cybersecurity
Everett Community College
Everett, WA01-2028
Associate of Science - Veterinary Science
Penn Foster
Online06-2028
High School - undefined
Lake Stevens High School
Lake Stevens, WA06-2015
Skills
- Physical fitness
- Incident reporting
- Threat assessment
- Crime prevention
- Detail-oriented
- First aid certified
- Client communication
- Animal safety
- Patient restraint
- Appointment scheduling
- Medication administration
- Animal behavior
Timeline
Private Security Guard Supervisor
Allied Universal
04.2025 - Current
Dog Groomer
Petsmart
01.2024 - 02.2025
Veterinary Assistant
Banfield Animal Hospital
01.2023 - 01.2024
Assistant Store Manager
Petco
09.2018 - 01.2023
High School - undefined
Lake Stevens High School
Associate of Science - Computer Engineering in Cybersecurity
Everett Community College
Associate of Science - Veterinary Science
Penn Foster