Burhan Naim
Chicago,IL
Summary
Highly motivated software engineer with 5 years of experience in devops engineering, build/release automation, and incident management support. Proficient in PowerShell, Terraform, Ansible, Python, MySQL, Oracle, MS SQL Server, SSRS, MS IIS, Java, C# .NET, Visual Studio, Azure DevOps Services, Git, Docker, and Kubernetes. Demonstrated ability to automate processes and effectively troubleshoot complex technical problems in customer environments. Skilled in providing mitigation strategies to de-escalate high-priority issues.
Overview
5
5
years of professional experience
Work History
SOFTWARE ENGINEER
Streamline Healthcare Solutions
02.2022 - Current
- Automated build release/environment refresh tasks using PowerShell to save about 80% of department resources
- Hired and Trained 6 new team members in software engineering best practices resulting in about 30% reduction in onboarding time and improved team productivity
- Troubleshoot complex technical problems in SQL Server Management Studio, C #.Net for customer environments and provided mitigation strategies to de-escalate high-priority issues
- Develop Infrastructure as Code (IaC) using Terraform/Ansible to provision and manage Azure resources
- Experienced in building and implementing CI/CD processes and with containers and orchestration: Docker, Kubernetes
- Improved customer satisfaction by 20% by managing high-priority tasks within 24 hours
- Identified, analysed, and documented over 2000 bugs for resolution by the development team
- Performance and process monitoring for Streamline Azure hosted live customer environments (Total of 84 Environments)
- Collaborate with Development, NOC, Quality Assurance and BAs and Project Managers to ensure cross communication for customer environment creation and maintenance, resulting in a successful product launch and positive customer reviews
- Actively involved in Agile/Scrum methodologies while executing the project with DevOps mentality
- Managed incoming high-priority tasks to ensure software conforms to requirements stated by the user requests
- Conducted extensive root cause analysis for the internal development teams and customers in a timely manner and used data to identify how my team can make better decisions and improve its analysis strategy
- Keep up to date with emerging technologies and security trends to provide guidance on potential effects on the organization
ASSOCIATE SOFTWARE ENGINEER
Streamline Healthcare Solutions
08.2019 - 01.2022
- Configured and deployed Smartcare web application and multiple applications for the Smartcare Web app including Ad Hoc Reporting, Smartcare RX, Smartcare Mobile for Streamline
- Configured, tested, and deployed database and applications as part of Go-Live for new customers
- Assisted in developing an internal error log monitoring system called Log Central and Mobile Central in C# and HTML- A web-based application for mobile app development team where it logs errors from customer mobile web/mobile app
Education
IBM DevOps and Software Engineering Professional Certificate -
Coursera
11.2023
Master of Science - Engineering/Industrial Management
THE UNIVERSITY OF TEXAS
Arlington, TX04.2019
Electronics Engineering
KJ SOMAIYA COLLEGE
Mumbai, India05.2015
Skills
- CI/CD
- Azure DevOps Services
- Scripting
- PowerShell
- Bash
- Python
- Infrastructure as Code (IaC)
- Ansible
- Terraform
- SQL Server Management Studio
- Git
- Azure Repos
- Communication
- Presentation
- Analytical skills
- Problem-solving skills
- C#Net
- Java
- Visual Studio
- Object-Oriented Programming (OOP)
- Javascript
- SQL
- Object-Oriented Programming
- Code Development
- Code debugging
- Software Development
- Team Collaboration
- Project Management
- Linux
Educationcertification
- The University of Texas, Arlington, Master of Science in Engineering/Industrial Management, 04/01/19
- KJ Somaiya College, Mumbai University, India, Bachelor of Engineering - Electronics Engineering, 05/01/15
- IBM DevOps and Software Engineering Professional Certificate - Coursera, 11/01/23
Timeline
SOFTWARE ENGINEER
Streamline Healthcare Solutions
02.2022 - Current
ASSOCIATE SOFTWARE ENGINEER
Streamline Healthcare Solutions
08.2019 - 01.2022
IBM DevOps and Software Engineering Professional Certificate -
Coursera
Master of Science - Engineering/Industrial Management
THE UNIVERSITY OF TEXAS
Electronics Engineering
KJ SOMAIYA COLLEGE
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