Burhan Nela
Summary
Caring, compassionate and empathetic person with 5+ years of experience working in mental health and substance use field settings. Exceptionally talented at building rapport with different clients of a diverse community to encourage honesty and growth in recovery from substance abuse as well as daily challenges of struggling with mental health.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MDFR Specialist
Wheeler Clinic
06.2022 - Current
- Developed strong therapeutic alliances with client relationships through consistent communication and attentive service.
- Empowered clients to develop effective coping skills techniques using the program resources.
- Supported clients with compassionate, empathetic face-to-face sessions.
- Administered random toxicology and breathalyzer tests to assess adherence to recovery plans.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Assisted with connecting clients to engage in mental health and/or substance use treatment services.
- Advocated for clients to help them comply with DCF requirements and court orders in order to reunify with their children and/or close out their DCF case successfully.
- Developed goal-oriented psychoeducational to improve clients' level of functioning.
- Utilized motivational interviewing and critical thinking on behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Stayed in communication with DCF social workers to provide updates on client level of participation and progress on treatment.
- Used NextGen to maintain documentation on client's progress during their episode of care.
- Recorded client progress by documenting weekly and monthly reports.
Direct Care
Center For Human Development
11.2018 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client progress and services performed, reporting changes in client conditions to manager and clinicians/psychiatrists.
- Provided emotional support to clients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing client safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recovery groups to support clients with daily living needs in order to maintain self-esteem and general wellness using the DMHAS curriculum material provided.
- Remained alert to problems and health issues of clients and competently responded.
- Facilitated activities for clients that promoted socialization, physical activity, and cognitive stimulation.
- Documented detailed and accurate notes of clients progress throughout the day.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated critical thinking and used motivational interviewing techniques to address client concerns.
- Monitored and assisted residents through individual and group recovery plans by implementing dual recovery mental health and substance abuse groups in their weekly routine.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Scheduled and accompanied clients to medical appointments.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Evaluated client progress by documenting monthly and quarterly reports.
- Used Netsmart and Microsoft Outlook to maintain records of services performed and apparent condition of residents.
Store Manager
House Of Tobacco
08.2011 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
Bachelor of Science - Architectural Engineering Technology
University of Hartford
West Hartford, CT05.2016
Associate of Science - Architectural Engineering Technology
Capital Community College
Hartford, CT05.2013
Skills
- Documentation Management
- Proficient in Microsoft
- Friendly, Positive Attitude
- Time Management
- Flexible and Adaptable
- Active Listening
- Team Collaboration
- Progress Tracking
Certification
- Certified MDFR Specialist, Wheeler Clinic - January 2024 to present.
- CPR Certified
Sports Enthusiast
I love watching sports football, basketball and soccer.
Languages
Albanian
Native or Bilingual
Timeline
MDFR Specialist
Wheeler Clinic
06.2022 - Current
Direct Care
Center For Human Development
11.2018 - 05.2022
Store Manager
House Of Tobacco
08.2011 - 10.2018
Bachelor of Science - Architectural Engineering Technology
University of Hartford
Associate of Science - Architectural Engineering Technology
Capital Community College
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