Burke McGuone
Cary,NC
Summary
17+ years in automotive and heavy duty diesel repair fields. Proficient in parts, service and managing day to day operations necessary for running a repair shop.
Overview
19
19
years of professional experience
Work History
Assistant Service Manager
Barbour's Towing and Truck Repair
04.2017 - 11.2025
- Manage day to day operations to keep shop running successfully.
- Hold bi-weekly safety/shop meetings with technicians.
- Assisted in reviewing applicants resumes and involved in hiring/firing process.
- Pull technicians productivity and efficiency numbers and hold individual meetings with each tech to review numbers and expectations.
- Walk entire property each morning to see if any trucks or trailers got towed in over night for repair
- Maintain a clean shop and delegate cleaning duties if needed.
- Check in customer upon arrival, perform quick triage of repairs needed and set customer expectations.
- Create work order based on customer needs
- Delegate work orders to best technician suited for repair.
- Build estimates on trucks and trailers to send to customers before repairs begin
- Keep customer updated along the repair process.
- Type detailed repair notes for each job line on work orders if techs did not.
- Proof read technicians notes and make adjustments as needed.
- Order parts for repairs and put parts on specific job line for each customer
- Prioritize repairs and make daily work schedule
- Maintain repairs of own fleet, equipment ect and fit into daily schedule.
- Send trucks/trailers to dealers if covered under warranty
- Perform quality control checks after repairs
- Help with repairs in shop when needed
- Place parts stock orders and manage parts inventory
- Deal with vendors to keep all fluids needed to run a shop in stock and full
- Reconcile parts invoices from outside vendors each month
- Advise and talk road service techs through repairs as needed
- Make sure diagnostic software is up to date
Assistant Service Manager
Hendrick Toyota of Apex
09.2016 - 03.2017
- Responsible for greeting customers and identifying their automotive needs quickly and efficiently.
- Communicate with technicians and inform customers about the diagnosis of their vehicle.
- Responsible for creating estimates and selling repairs to the customers to keep their vehicles in optimum running condition.
- Effectively communicate with customers to ensure they receive a prompt, courteous and thorough update on the status of their vehicle.
- Establish relationships with customers and maintain high customer satisfaction.
- Create multiple repair orders, track progress on all repair orders and thoroughly document all work done on each vehicle.
- Proficient in Reynolds and Reynolds.
Mechanic
Amerit Fleet Solutions
07.2014 - 07.2016
- Perform safety inspections on both light and medium duty gas/diesel vehicles.
- Conducted thorough inspections to identify potential safety hazards and recommend corrective actions.
- Complete all repairs in a timely manner to ensure auto operates safely and properly.
- Inspections on trailers, generators and other commercial equipment used by AT&T.
- Follow AT&T guidelines to complete preventive maintenance inspections.
- Travel to work centers throughout the city to perform on-site repairs.
- Document all completed repairs and submit required paperwork
- Performed routine maintenance on a variety of fleet vehicles to ensure optimal performance.
Service Coordinator
Amerit Fleet Solutions
09.2011 - 07.2014
- Manage daily work flow and jobs for garage employees and mechanics.
- Prioritize repairs called in overnight and schedule into daily workflow.
- Review existing job status.
- Manage monthly PM scheduling.
- Transport vehicles between work centers throughout Raleigh, NC.
- Document weekly inventory of parts room.
- Submit parts and supply orders.
- Maintain organization in parts/supply room.
- Ensure all chemicals are used and stored properly.
- Perform weekly and monthly safety inspections on shop equipment to ensure safety and compliance with OSHA and AT&T standards.
- Enter data for completed jobs into system and file accordingly.
- Coordinated in New Jersey for disaster relief following Hurricane Sandy.
- Traveled to the AT&T garage in Atlanta to assist management and coordinate/train staff in order to meet monthly/yearly numbers.
Parts Advisor
Ferman Chrysler Jeep Dodge
07.2010 - 07.2011
- Work efficiently with technicians to ensure they receive the correct parts in a timely manner.
- Provide knowledge and assistance to walk-in customers.
- Create purchase orders to obtain parts from outside sources if not in stock.
- Work directly with wholesale customers looking to purchase.
- Advise Service writers of what parts are needed to fix repair.
- Managed parts inventory using advanced dealership management systems.
- Optimized parts ordering procedures to enhance efficiency and reduce lead times.
Car Sales Advisor
Stevenson Mazda
05.2009 - 03.2010
- Greet customers with enthusiasm and a vast knowledge of current sales and autos on the lot.
- Develop a strong relationship with customer.
- Obtain knowledge of what the customer is interested in to sufficiently gear the client to their desired or suitable vehicle.
- Record all data from visit in great detail and file.
- Follow up with customers to ensure satisfaction and/or desire to move forward with a sale.
- Close deals with precision and accuracy.
- Make sure all customers are satisfied with their purchase and experience.
Detail Specialist
Land Rover Cape Fear
03.2007 - 04.2009
- Provide customer service to individuals with cars currently or previously in the body shop.
- Sell detail packages and product to clients.
- Detail all vehicles exiting the body shop with care and precision.
- Work independently on all tasks.
- Maintain a clean and efficient work space.
Timeline
Assistant Service Manager
Barbour's Towing and Truck Repair
04.2017 - 11.2025
Assistant Service Manager
Hendrick Toyota of Apex
09.2016 - 03.2017
Mechanic
Amerit Fleet Solutions
07.2014 - 07.2016
Service Coordinator
Amerit Fleet Solutions
09.2011 - 07.2014
Parts Advisor
Ferman Chrysler Jeep Dodge
07.2010 - 07.2011
Car Sales Advisor
Stevenson Mazda
05.2009 - 03.2010
Detail Specialist
Land Rover Cape Fear
03.2007 - 04.2009