Burke Meanus
Atlanta,GA
Summary
An IT executive and Marine Corp veteran with a proven track record of successfully leading cross-functional teams to deliver innovative technology solutions that align with business goals and objectives for medium and large organizations. Led multi-million-dollar infrastructure and operations transformation initiatives for several fortune 500 companies including the Navy Marine Corps Intranet contract, improving operations, service availability and the end-user experience. Leads impactful projects and implements innovative service improvements, including completing a $1.5M data center migration for $3M in cost savings, developing an integrated Global Infrastructure Target Operating Model for 250+ resources, and creating a roadmap for American telecom services which ultimately saved $3.5M in IT expenses. Burke has overseen large, high-performing teams with 200+ employees and emphasizes professional development, mentoring 17 employees at TK Elevator.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HEAD OF IT INFRASTRUCTURE SERVICES AND SECURITY – AMERICAS
TK Elevator
Atlanta, GA
06.2022 - 01.2024
- Lead Infrastructure IT Services and Security integration for the US, Canada, and Latin America and drive continuous improvements for digital service integrations into elevator technology, supporting annual company revenue increase from $10B to $11B
- Manage team of 200+ with 11 direct reports, including multiple Directors and Senior Managers
- Mentor all direct reports, providing coaching and mentorship for 17 team members total
- Allocate $60M Opex and Capex budgets
- Direct delivery, Audit & Compliance and Operations for all infrastructure services, including Telecom, Network, Hosting, Security, Workspace, Storage, Service Desk, and IT Service Management
- Oversee logistics hardware and software asset management for the Americas valued at $30M
- Coordinated with business and strategic partners to add network diversity in company’s elevator technology, improving wireless network availability in elevator infrastructure by 100%
- Completed $1.5M US Data Center migration to Azure 50% faster than anticipated timeline, saving $3M on real estate and reduced on-premises infrastructure costs
- Established governance for Multi-Vendor Infrastructure Managed Service Agreements creating weekly, monthly, and quarterly operations reviews with KPI’s and performance metrics
- Created strategic roadmap for American telecom services, including mobility services, voice services, wireline services, Call Center services and Telecom Expense management, resulting in $3.5M savings on IT expenses
- Managed the entire ServiceNow platform for TK Elevator, including IT service management responsibilities
- Oversaw a team responsible for engineering, delivery, and updates to the ServiceNow platform
- Implemented and managed ServiceNow instances for various functions including incident management, change management, problem management, and release management
- Integrated Global Infrastructure Target Operating Model, aligning all IT resources for Canada, US and LATAM into single, multi-cluster infrastructure delivery and operations team with 250+ resources, standardizing IT delivery services and saving $1M in operating expenses
- Implemented North America IT & Business Branch Excellence engagement model, enhancing IT services delivered to 162 US branch offices, securing $1.5M in cost savings, boosting end-user satisfaction by 30%, and driving global adoption of framework
- Led US Security Tabletop Exercise, improving Security Incident Response Plan for the Americas
- Developed framework for IT Service Management for the Americas, improving run books and establishing Major Incident Management SOPs for all functional delivery towers used by 300+ employees, driving improvements in incident response
- Spearheaded $900K Win10 modernization migration to cloud system, affecting 15K users
- Added Network Infrastructure Diversity for key branch locations with $1M budget, reducing single points of failure for 62 branch offices and thousands of end-users
- Partnered with Global Infrastructure leaders to define Infrastructure strategy and roadmaps to reduce Technical Debt by 35% YoY
- Coordinate with 30+ vendors with contracts collectively valued at $500M+.
SENIOR LEADER – INFRASTRUCTURE ENGINEERING AND DELIVERY
Kyndryl (IBM)
Atlanta, GA
08.2020 - 06.2022
- Enterprise leader managing end-to-end Infrastructure Engineering and delivery, including design, procurement, build and delivery of infrastructure services
- Managed 10 direct reports and allocated $15M engineering budget
- Oversaw 21 offshore vendors providing operational support for Anthem Call Centers
- Advised executives, including Vice President of IT Service Management, and partnered with senior leadership at Anthem to enhance infrastructure service delivery
- Led delivery and refresh of 20K+ servers supporting Anthem’s infrastructure distributed platforms, including physical and logical
- Reduced average Infrastructure Engineering delivery timeline from 20+ days to under 10
- Partnered with ServiceNow to develop $3M multiple data base integration solution for federated ticketing, catalog, and request management system, reducing average ticket resolution timeline from 7 to 3 days
- Lead Anthem’s IBM Watson Analytics and AI integration program, ultimately improving auto generated incident resolution, eliminating hand touches on thousands of incident tickets annually, and providing visibility into predictive analysis to enhance issue resolution
- Served as IBM Success Coach for college interns.
DIRECTOR II – TECHNOLOGY OPERATIONS / IT SERVICE MANAGEMENT
Anthem
Atlanta, GA
07.2017 - 08.2020
- Managed end-to-end reduction of service impacting incidents and driving IT operations service availability for Enterprise and served as Process Owner for Enterprise Incident Management Problem Management, Change Management, including Analytics, and Reporting
- Oversaw team of 10 and managed $17M IT Operations P&L
- Decreased high priority problems by 70% YoY by revising problem management SOPs and implementing new KPIs and Queue Managers, significantly boosting service availability
- Reduced average remediation and resolution timeline for high priority problems by 76%
- Led Anthem/IBM IT Operations analytics program, integrating IBM’s Watson tool suite for automated incident remediation, improving uptime and saving millions on contract expenses
- Directed multi-million-dollar project with team of 20 to standardize global processes for IT Service Management, boosting productivity, reducing major incidents, and improving root cause analysis
- Oversaw call center vendor operational support team with 30+ offshore vendors
- Established Senior Leadership engagement model with monthly operational reviews.
SERVICE DELIVERY EXECUTIVE
InterLink Global Technology Services
Atlanta, GA
11.2015 - 07.2017
- Increased IT Service Delivery portfolio 200% YoY across 5 accounts
- Provided $200K hardware replacement for network infrastructure for Royal Caribbean.
DIRECTOR OF OPERATIONS – REMOTE INFRASTRUCTURE AND VENDOR MANAGEMENT
Fiserv
Norcross, GA
06.2012 - 11.2015
- Managed multi-million-dollar portfolio programs integrating security, cloud, and network operations solutions and developed infrastructure roadmap for IT Shared Services
- Reduced Mean Time to Restore (MTTR) incidents by 40% YoY, improved operational efficiencies by 25% for operations team, and drove 25% reduction in IT incidents.
HPE Shell Oil Account Manager / IT Integration
Electronic Data Systems (EDS)
Navy Marine Corps Intranet, 2000-2010
Education
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING -
Coleman University
San Diego, CASkills
- Artificial intelligence
- Client relationship management
- Cloud services
- Coaching
- Data analytics
- Data center operations
- DevOps
- Employee development
- Employee training
- End user services
- Enterprise operations
- Hybrid cloud infrastructure
- Infrastructure engineering
- IT asset management
- IT governance
- IT infrastructure
- IT logistics
- IT operations
- IT security
- IT service delivery
- IT service management
- KPI management
- Logistics management
- Mentorship
- Migrations
- Operations management
- Process improvement
- Profit and loss management (P&L)
- Project management
- Remote infrastructure
- Strategic planning
- Systems integration
- Vendor management
- SAP Support
- Cisco networking equipment
- IBM Watson
- Maraki network infrastructure
- Microsoft 365
- Microsoft Azure hosting services
- Oracle
- Palo Alto SDWAN solution
- Salesforce
- ServiceNow
Affiliations
- ITIL Foundation V4
- ITIL Service Operations
- Think Reliability Cause Mapping Certification
Websites
Certification
HEAD OF IT INFRASTRUCTURE SERVICES AND SECURITY – AMERICAS
Bio
Artificial intelligence
Client relationship management
Cloud services
Coaching
Data analytics
Data center operations
DevOps
Employee development
Employee training
End user services
Enterprise operations
Hybrid cloud infrastructure
Infrastructure engineering
IT asset management
IT governance
IT infrastructure
IT logistics
IT operations
IT security
IT service delivery
IT service management
KPI management
Logistics management
Mentorship
Migrations
Operations management
Process improvement
Profit and loss management (P&L)
Project management
Remote infrastructure
Strategic planning
Systems integration
Vendor management
SAP Support
Awards
- IBM Service Excellence Award
- Comcast Business Technical Advisory Board, 2022 - 2023
Volunteer Experience
IT Coach and Mentor, Atlanta Tech Bridge
Timeline
HEAD OF IT INFRASTRUCTURE SERVICES AND SECURITY – AMERICAS
TK Elevator
06.2022 - 01.2024
SENIOR LEADER – INFRASTRUCTURE ENGINEERING AND DELIVERY
Kyndryl (IBM)
08.2020 - 06.2022
DIRECTOR II – TECHNOLOGY OPERATIONS / IT SERVICE MANAGEMENT
Anthem
07.2017 - 08.2020
SERVICE DELIVERY EXECUTIVE
InterLink Global Technology Services
11.2015 - 07.2017
DIRECTOR OF OPERATIONS – REMOTE INFRASTRUCTURE AND VENDOR MANAGEMENT
Fiserv
06.2012 - 11.2015
HPE Shell Oil Account Manager / IT Integration
Electronic Data Systems (EDS)
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING -
Coleman University
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