Burke Meanus
Smyrna
Summary
Accomplished IT leader with a proven track record at InterLink Global Technology Services LLC, enhancing IT service delivery by 200% through strategic upgrades and cybersecurity measures. Expert in IT infrastructure management and fostering team productivity, I excel in technical support management and IT stakeholder engagement, achieving a 30% improvement in IT service availability.
Overview
24
24
years of professional experience
Work History
IT INFRASTRUCTURE DELIVERY & OPERATIONS CONSULTANT
InterLink Global Technology Services LLC
02.2024 - Current
- Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
- Conducted thorough market research to identify trends and inform business strategy development efforts.
- Consult the IT leadership team on IT transformation & integration of key systems, Automation modernization, Infrastructure Engineering, and cloud-based services & operations from acquired companies, ensuring seamless transitions, minimal downtime, and standardization across the enterprise
- Oversee the integration and design of the company’s Hybrid cloud services, Network SASE SDWAN integration infrastructure, Dev Ops integration, including servers, security, storage, networks, firewalls, and application services
- · Developed IT Enterprise Service Management frameworks, including Architecture, IT Operations, delivery, monitoring, capacity planning, business continuity, disaster recovery and operational procedures across all delivery towers; establishing enterprise standards for incident management, change management, problem management, creating run books and SOP’s.
- Established IT Governance, communications, KPI's, SLA's, metrics and reporting with executive leadership and key managed service providers
HEAD OF IT INFRASTRUCTURE SERVICES AND OPERATIONS
TK Elevator
06.2022 - 01.2024
- Enhanced IT infrastructure by implementing multi platform strategic technology upgrades and developed a two year technology roadmap to improving IT service availability by 30%, while streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Developed IT governance & operational performance metrics to evaluate IT department success and identify areas for potential improvement.
- Team management of 200+ IT professionals and Managed Service Providers, providing mentorship and guidance to boost productivity and ensure project success.
- Negotiated contracts with vendors, achieving 10M in IT savings securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Led day to day operations, Americas Service Desk, and client engagements providing 99.5% infrastructure service and application availability ensuring adherence to compliance requirements by implementing policies, processes, SOPs for infrastructure platforms i.e. network, server, security, firewall, mainframe, telecom, cloud services, data center operations, storage, Incident, change, problem management and service desk.
- Oversaw $60M financial management for the IT Infrastructure department, allocating resources effectively while minimizing costs where possible.
- Practice leader for ServiceNow, IT Service Management, incident, change, problem, knowledge, release management, creating runbook's, Incident response plans, IT communications and SOP's for over three hundred infrastructure and application platforms.
- Improved MTTR for application & Infrastructure availability and reduced incidents by 40% using effective incident & problem management practices
Sr Leader Infrastructure Engineering & ITSM
IBM/Kyndryl (Anthem)
08.2020 - 06.2022
- Directed employees, set schedules and prioritized work assignments.
- Managed end to end infrastructure engineering and delivery for server, network, storage, and cloud infrastructure including design, procurement, build, and delivery of infrastructure services.
- Guided a team of 10 directs (Engineers, Project Managers, Developers, Architects, and Delivery Managers) and their teams of 55+, owning the $25M CAPEX/OPEX budget for provisioning Infrastructure to support Engineering & Delivery
- Led the delivery and refresh for end user computing, including thousands of servers supporting infrastructure distributed platforms, physical & virtual.
- Collaborated with Enterprise Operations to drive stability by integrating automation, monitoring and observability to mitigate incidents and problems, reducing incidents by 30% YOY
DIRECTOR II – TECHNOLOGY OPERATIONS / IT SERVICE M
Anthem
07.2017 - 08.2020
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led the end-to-end process of minimizing service-impacting incidents, change and problems enhancing IT operations service availability by integrating effective RCA processes, reducing high priority incidents by 30%.
- Managed a global team to deliver robust IT Service Management framework, process owner for Enterprise Problem Management (RCA), Change Management, Analytics & Reporting and IT Major incident management communications.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Led Anthems AI and analytics strategy including providing metrics and reporting while proactively resolving 25% of incidents via automation and leveraging ML technology
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Led Anthem's managed service call center vendor operational support team of 30+ offshore vendors with a first call resolution rate of 80%.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
President/CEO
InterLink Global Technology Services LLC
11.2015 - 07.2017
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service
- Enhanced company performance by implementing strategic plans and overseeing daily operations
- Increased the IT service delivery portfolio 200% year over year through targeted account growth
- Led the implementation of a SaaS solution to migrate legacy applications to a cloud based hosted environment.
- Developed the strategic framework and partnership for technology implementation and delivery lifecycle for IT Infrastructure & Application Services including go to market strategies
DIRECTOR OF OPERATIONS – REMOTE INFRASTRUCTURE
Fiserv
06.2012 - 11.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with change, incident, and problem management to reduce Mean Time to Restore (MTTR) incidents by 40% year over year, implementing rigorous policies & procedures improving the overall ITSM processes
- Developed key performance indicators and a comprehensive monthly scorecard enabling operations team to improve operational efficiencies 25% by implementing monitoring tools, change policies and standard operating procedures
Sr Leader IT Program Management
EDS
12.2000 - 06.2012
- Directed employees, set schedules and prioritized work assignments.
- Set clear team goals and delegated tasks and set deadlines.
- Provided expert leadership to group of more than [Number] employees.
- Produced weekly, daily and monthly activity reports and forecasts.
- Successfully transitioned data center network infrastructure and application services for over 30K users and 8 Marine Corps sites in the western region. Managed client relationships, vendor management, solution requirements gathering, site surveys, initial and final design documentation, application delivery, and the migration from legacy networks to the Navy Marine Corps Intranet
- Led HP’s client relationship management team supporting 6 of Shells global business units guiding infrastructure & application integration services, program management and end user services of contracted portfolio offerings
Education
Bachelor of Science - Computer Engineering
Coleman University
San Diego, CA12-1999
Skills
- IT problem-solving
- Technical support management
- IT budgeting
- IT process improvement
- Cybersecurity expertise
- Network administration
- Virtualization technologies
- Disaster recovery
- IT infrastructure management
- IT incident management
- IT stakeholder management
- IT operations management
Accomplishments
- IBM Service Excellence Award
Timeline
IT INFRASTRUCTURE DELIVERY & OPERATIONS CONSULTANT
InterLink Global Technology Services LLC
02.2024 - Current
HEAD OF IT INFRASTRUCTURE SERVICES AND OPERATIONS
TK Elevator
06.2022 - 01.2024
Sr Leader Infrastructure Engineering & ITSM
IBM/Kyndryl (Anthem)
08.2020 - 06.2022
DIRECTOR II – TECHNOLOGY OPERATIONS / IT SERVICE M
Anthem
07.2017 - 08.2020
President/CEO
InterLink Global Technology Services LLC
11.2015 - 07.2017
DIRECTOR OF OPERATIONS – REMOTE INFRASTRUCTURE
Fiserv
06.2012 - 11.2015
Sr Leader IT Program Management
EDS
12.2000 - 06.2012
Bachelor of Science - Computer Engineering
Coleman University
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