Burke Meyers
Pottstown,PA
Summary
At Meyers Automotive, a seasoned Shop Owner leveraged expertise in Business Management and Customer Service to significantly enhance operational efficiency and client satisfaction. Skilled in networking and fostering partnerships, achieved a loyal customer base through exceptional service and strategic marketing. Demonstrated a profound ability to lead teams and drive business growth, maintaining a keen focus on results. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Shop Owner
Meyers Automotive
1998.08 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Coached, counseled and disciplined employees.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Performed emissions tests according to standard procedures.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
Education
Associate of Automotive - Automotive Mechanics
Lincoln Technical Institute
Philadelphia, PA05.1986
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Marketing experience
- Customer service background
- Staff hiring and training
- Social Media Marketing
- Customer service expertise
- Community Engagement
- Local market understanding
- Health and Safety Regulations
- Employee Scheduling
- Cross-selling techniques
- Up-selling strategies
- Customer Relations
- Staff hiring
- Regulatory Compliance
- Verbal and written communication
- Relationship Building
- Project estimating
- Business Management
- Team Oversight
- Business Planning
- Marketing
- Business Development
- Human Resources
- Product branding
- Preventive Maintenance
- Scheduled Maintenance
- Managing parts
- Engine Tuning and Analysis
- Maintenance and repairs
- Decision-Making
- Service Scheduling
- Air Conditioning Service
- Parts Repair and Refurbishment
- Vehicle Operation and Assessment
- Parts Replacement
- Hand and Power Tool Operation
- Brake servicing
- Service Schedule Coordination
- Willing to Learn
- Battery Changing
- New Employee Training
- Replacing parts
- Safety awareness
- Electrical understanding
- Grease and Lubricant Application
- Hydraulic tool use
- Scheduled services
Timeline
Shop Owner
Meyers Automotive
1998.08 - Current
Associate of Automotive - Automotive Mechanics
Lincoln Technical Institute
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