Burke Moncus

• Managed day-to-day business operations.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Responded to customer complaints and requests.
• Reduced vacancy rates through effective marketing strategies and maintaining positive relationships with current tenants.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Mediated conflicts between residents professionally, promoting a peaceful living environment for all parties involved.
• Maximized rental income while minimizing expenses through effective planning and control.
• Provided excellent customer service to prospective tenants by conducting informative property tours and promptly addressing inquiries.
• Enhanced property appearance with regular inspections and coordinating necessary repairs.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Collected and maintained careful records of rental payments and payment dates.
• Ensured timely rent collection by implementing a strict rent enforcement policy and providing consistent reminders to residents.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Managed budget effectively, negotiating contracts with vendors and identifying cost-saving opportunities.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Developed strong rapport with residents through regular communication, resulting in high retention rates.
• Coordinated move-ins and move-outs smoothly, minimizing vacancy periods and ensuring units were well-maintained for new tenants.

Managed 2 Homes and Downtown Lofts In Birmingham.

Welcomed customers,offered assistance and answered questions by providing rates,terms and conditions of rental.

Answered telephones, responded to texts to assist customers and resolve issues quickly.

Employed sales techniques to boast sales and services.

Handles guest complaints in the most effective manner possible and I offered complimentary services for hardship cases.

• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Reviewed market research data and changed sales plans accordingly.
• Advised clients on market conditions and property value for informed decision-making.
• Generated leads for sales and rental properties through cold calls and referrals.
• Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
• Prepared and presented contracts and other legal documents to clients.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Communicated with clients to understand property needs and preferences.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Prepared and presented contracts and other legal documents to clients.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Collected valuable data on plant and animal populations, informing management decisions for habitat restoration efforts.
• Participated in development and implementation of fire management plans.
• Assisted in the development of effective land management plans, prioritizing conservation goals and resource allocation.
• Conducted regular equipment maintenance and inventory checks to ensure proper functioning and availability of necessary tools for fieldwork.
• Applied effective time management techniques to meet tight deadlines.
• Worked well in a team setting, providing support and guidance.
• Delivered services to customer locations within specific timeframes.
• Demonstrated leadership skills in managing projects from concept to completion.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed 3 maintenance crews to complete projects on time and within budget, while maintaining the highest quality standards of workmanship.
• Created detailed project plans based on client needs and preferences, including budgets and timelines
• Set weekly schedules for over 100 Maintenance accounts
• Scheduled work for crews, depending on work priorities, crew or equipment availability, or weather conditions
• Projects included the installation of landscapes for residential and commercial properties. Proficient in use of many types of heavy machinery
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Conducted performance evaluations for team members, identifying areas of growth while celebrating successes as a means of motivating continued excellence in service delivery.
• Maintained consistent quality standards by conducting regular site inspections and providing constructive feedback to the team.
• Applied effective time management techniques to meet tight deadlines.

Started a small business and built it up into a large landscape company

Built up clientele by identifying client business and operational needs and introduced servies to provide solutions

Buyer of all landscape materials, including plants and other landscaping elements to maintain cost effective operations and achieved high customer satisfaction ratings.

Completed efficient high-quality landscaping work for commercial and residential customers

Trained teams on specific operations and requirements for each job site, including applicable landscaping procedures, techniques and safety operating commercial grade landscaping equipment to upkeep plant material and other landscaping elements

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations of each specific job

Set pricing structures according to market analytics and emerghinf trends

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Developed and implemented strategies to increase sales and profitability.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed market trends and competitor activities to create competitive advantages.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed day-to-day business operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Trained and motivated employees to perform daily business functions.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Proven ability to learn quickly and adapt to new situations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Managed and motivated employees to be productive and engaged in work.
• Improved safety procedures to create safe working conditions for workers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.