Information Technology professional with a history of creating and building relationships with clients and coworkers to provide customized solutions to complete company goals. Excelling in troubleshooting and problem solving while utilizing available tools and technologies. Decisive client service leader, with excellent analytical, organizational, and strong collaboration skills. Thrives in a fast paced workplace with the ability to work on multiple projects at once and change focus as needed. Seeking to contribute to a dynamic organization by creating relationships, optimizing processes and driving business efficiency through custom-built solutions for each client.
Hi, I’m
Burke Tagney
Saint Cloud,MN
Summary
Overview
10
years of professional experience
Work History
Shift Technologies
IT Specialist – Tier 1
01.2025 - Current
Job overview
- Serve as the first point of contact for technical support requests (phone, email, or ticketing system).
- Monitor ticket queues and follow up with users to ensure timely resolutions.
- Deliver clear and professional communication with end users.
- Troubleshoot and resolve various hardware, software, and network issues.
- Solve or escalate complex problems to Tier 2 or Tier 3 support as needed.
- Install, configure, and maintain computers, laptops, printers, external storage and peripherals.
- Assist users with password resets, account access, and application support.
- Perform network connectivity checks (DHCP, DNS, Wi-Fi, etc.).
- Maintain accurate documentation of issues and resolutions in the help desk system.
- Ensure workstations meet security and compliance requirements (antivirus, patches, updates).
Midwest Financial Partners
IT Coordinator
01.2021 - 01.2025
Job overview
- Developed relationships with clients, vendors and coworkers to create strategic plans for meeting company goals
- Cross functional communication and collaboration to successfully support over thirty users.
- Designed and engineered Microsoft 365 tenant using Entra, Intune, Admin, Teams and other apps.
- Created training documents for internal and external processes and presented training to users.
- Managed over sixty company devices including troubleshooting and fixing issues, securing new devices and managing life cycle policies.
- Helped clients with personal technology projects including, software and hardware set up and continued training.
- Contacting, vetting and managing vendor relationships for different technical systems.
Kensington Bank
Administrative & IT Specialist
01.2018 - 01.2021
Job overview
- Build meaningful relationships with clients and help assess bank needs and services
- Process documents for business clients and advise products and plans that fit their financials situation
- Troubleshoot and resolve incidents for staff across the organization and escalate to our Managed Service Provider as appropriate.
- Receive, process and fulfill service requests from HR or management for incoming and exiting employees, including standard changes and security and access fulfillment.
- Create documentation for repeatable processes within the IT department.
- Ensure compliance with local state and federal banking regulations
- Assist with projects and business initiatives both internal to Information Technology and across the organization as assigned.
Nova Flex LED
Customer Service & Technical Support Manager, Salesforce Administrator
01.2016 - 01.2018
Job overview
- Field all technical related questions about product, setup, troubleshooting, and any general questions regarding installation or the product.
- Complete all return of product and the generating Return Good Authorizations, including the processes and determination of charges and acceptance of returning product.
- Mentor and assist part time IT specialists with setup of label printers, printing network errors, shipping errors and other IT related items that require immediate assistance.
- Operate as the lead point of contact for any and all matters specific to all customers including returns, technical support and financial charge disputes.
- Setup individual files for each case and weekly followed up on each item pertaining to the case until closed.
- Ensure the timely and successful delivery of our technical solutions according to customer needs and objectives.
- Implement and maintain new Salesforce processes, including automation, configuration and user adoption.
- Ensure compliance with Salesforce for all users, including security protocol, proper documentation, document processing, and properly train users for each protocol.
- Attend Salesforce events and seek new opportunities to improve and upgrade the organization as needed.
- Responsible for proper data management and storage of Salesforce Org, including proper data entry.
- Address all employee Salesforce inquires and problems promptly, while providing custom solutions.
- National Account Manager
- Manage and grow existing accounts, while meeting and exceeding monthly and yearly sales targets.
- Continually build strong day-to-day customer communications and relationships with over 300 active accounts.
- Meets customer’s needs, offers options, resolves problems and follows up with customers.
- Develop a trusted adviser relationship with key accounts, customer stakeholders and decision makers.
Education
Valley City State UniversityValley City, ND
Bachelor of Science from Business Administration (Management)
05-2013
University Overview
- Minor in Theatre
- Dean's List 2009 - 2013
- Jack Wieland Theater Scholarship Recipient 2012, 2013
- Society of Human Resource Management Honor Cord Recipient
Skills
- Interpersonal relationship building
- Multitasking
- Team collaboration
- Project management
- CRM management
- Microsoft 365 product suite administration
- Technical and professional support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Specialist – Tier 1
Shift Technologies
01.2025 - Current
IT Coordinator
Midwest Financial Partners
01.2021 - 01.2025
Administrative & IT Specialist
Kensington Bank
01.2018 - 01.2021
Customer Service & Technical Support Manager, Salesforce Administrator
Nova Flex LED
01.2016 - 01.2018
Valley City State University
Bachelor of Science from Business Administration (Management)
Volunteerism
Volunteerism
- Gnarly Bard Theater: 2024 - Present
- GREAT Theatre: 2023 - Present
- American Red Cross: 2019 - Present
- St. Cloud Rotaract: 2016 - Present
- Kimball Church of Christ Worship and Arts Team: 2015 - 2020