Burl Cordell
Utility worker
Lafayette,AL
Summary
Meticulous Utility Locator with [Number] years of experience. Dedicated to timely and accurate work with talent for blueprint design. Knowledgeable about safety and [Type] systems.
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Competent Telecommunications Technician bringing [Number] years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Utility Locator
Linequest
10.2023 - 09.2025
- Trained other personnel in proper maintenance and repair of utility systems.
- Installed underground pipes, conduits and other components of utility systems.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Tested utility systems for leaks, breaks, or other irregularities.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Communicated with customers to address identified issues and provide updates on repairs.
- Executed tasks within time and budget constraints.
- Responded to service requests during and after business hours.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Repaired malfunctioning utility lines after locating equipment and identifying problems.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Read blueprints and schematics to correctly place equipment.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Utility Worker
Sodexo USA
01.2021 - 10.2023
- Collected and disposed of trash and debris.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Verified that all safety procedures were followed while working on utility systems.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Replaced worn or broken parts on machines and equipment.
- Rewired and replaced faulty electrical components in equipment.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Communicated with customers to address identified issues and provide updates on repairs.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Tested utility systems for leaks, breaks, or other irregularities.
- Installed underground pipes, conduits and other components of utility systems.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Trained other personnel in proper maintenance and repair of utility systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Repaired and replaced pumps, valves and motors.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Diagnosed and repaired complex mechanical and electrical systems.
Real Estate Sales &Customer Service Representative
American Home Shield Corporation
02.2003 - 09.2011
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Lafayette High School
Lafayette AL06-1990
Associate of Arts - Business Administration
Southern Union State Community College
Wadley, AL06-1992
Skills
- Blueprint reading
- Manhole safety
- Routing
- Traffic control
- OSHA regulations
- Excavation safety trained
- Electromagnetic locating
- CAD software proficiency
- Valid [state] driver's license
- Field data collection
- Hazardous materials handling
- Site inspection
- First aid training
- Underground utility locating
- Heavy equipment operation
- Permit acquisition
- Environmental compliance
- Damage prevention
- Modern GPS use
- [Type] tool use
- Sketching
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 100 in the development of Building Maintance.
- Resolved product issue through consumer testing.
Certification
- Osha 30 Training - January 27,2026
- Osha 29 Training - October 10,2026
Timeline
Utility Locator
Linequest
10.2023 - 09.2025
Utility Worker
Sodexo USA
01.2021 - 10.2023
Real Estate Sales &Customer Service Representative
American Home Shield Corporation
02.2003 - 09.2011
High School Diploma -
Lafayette High School
Associate of Arts - Business Administration
Southern Union State Community College
Section name
- Dear Hiring Manager, Auburn University
- Thank you for the opportunity to apply for the Facilities Zone Maintenance: role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently.
- Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
- I am a results-oriented professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 35-year career, I've developed a skill set directly relevant to the Building Maintenance role you are hiring for, including regulatory compliance, facilities management and safety compliance. Overall, I have consistently demonstrated problem-solving, technical and multitasking abilities in every aspect of my facilities management role at Sodexo, and I invite you to review my detailed achievements in the attached resume.
- After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (706) 957-2150 or via email at bkcordell@gmail.com to arrange for a convenient meeting time. During our meeting I will be happy to explain in detail the work experience gap on my resume, at which time I was recovering from a serious illness.
- Thank you for your consideration, and I look forward to hearing from you soon.
- Sincerely, Burl Cordell