Burlande Guillaume
MIRAMAR,FL
Summary
CAREER SUMMARY A highly motivated professional, seeking an opportunity to provide support, guidance, and mentorship. Experience in working with a diverse population. Proficient in developing logical data flows that support organizational mission and outlook. Dedicated team player seeking to utilize skills to provide efficient and effective solutions.
Overview
11
11
years of professional experience
Work History
Clinical Program Coordinator
University of Miami
Miami, Florida
01.2022 - Current
- Provides support to the clinical operation for the subspecialty section
- Assist with expediting patient samples by coordinating with lab and service line
- Follow up on additional material requests for UT / T cases (placed by Service pathology) with outside institutions
- Ensure that all cases requested by the nurse navigators for tumor boards are available to the assigned pathologist at least 72 hours before the tumor board or conference
- Reach out to clinical staff regarding obtaining patient historical cases for reviews when needed
- Expedite the sign-out of cases requested by the clinicians for upcoming patient appointments or for tumor board presentations
- Alert clinicians/clinical staff of completed reports requested to be expedited
- Assist with daily service issues as they arise or are assigned.
- Monitoring of pending list
- Conducts any necessary investigation for clinicians requesting send-out tests that may or may not be routinely used
- Provides necessary information to nurses and physicians for laboratory test ordering.
Volunteer Intake Coordinator
YLC INC
Miami Gardens, FL
01.2019 - Current
- Created and Facilitated staff training on organization business and procedures
- Managed community service awards for girls ages 13-18
- Developed and implemented volunteer tracking report and organization process
- Development of Standard Operating Procedures Manual
- Managed all adult training opportunities
- Managed and improved the Volunteer Intake process
- Provided daily support to all operational volunteers
- Conducted and maintained background check screenings
- Conducted weekly financial reconciliations
Provider Services
United Healthcare Group
Miami, FL
03.2020 - 12.2021
- Created and Facilitated staff training on organization business and procedures
- Trained 5+ staff on customer relations and day to day procedures
- Coordinates and oversee huge volumes of inbound and outbound brings in telephone lines to improve call stream
- Maintained solid customer relations to ensure a quality experience
- Provides accurate and appropriate information in response to member inquiries
- Coached team members on skills to positively impact sales
- Complete Health Assessments to ensure updated information of members
- Provides information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Assisted in member retention/satisfaction campaigns.
Human Resources Manager
Metro by T-Mobile / South Florida Region
Miami, FL
04.2014 - 03.2020
- Maintain detailed and timely documentation of the status of all aspects of vendor contracts, from Updates, communicating with, and tracking vendors through Metro by T-Mobile process systems
- Ensured that all employee inquiries received timely responses in coordination with other locations and team members
- Coordinates and plans store training with existing trainers
- Monitor generic departmental email accounts and direct messages to the appropriate department
- Monitors and orders inventory
- Establishes supply budgets; selects vendors
- Maintain and updates inventory of instructional technology hardware and software
- Develops training program that ensures all employees are familiar with their job Responsibilities, as well as relevant legal and safety requirements
- Assist General Store Managers of Metro by T-Mobile Southeast Region in the supervision of budget operations by supporting and/or managing budget processes such as: check requests, payments, expense reports, purchase orders, invoice processing, and budget files.
Education
Bachelor of Health Service Administration - Administration
Florida International University
Miami, FL06.2018
Associate - Arts
Miami Dade College
Miami, FL05.2014
High School Diploma -
North Miami Beach Senior High
North Miami Beach, FL06.2011
Skills
- Strong interpersonal and communication abilities
- Detailed Oriented
- Team management
- Strategic Planning
- Conflict resolution techniques and counseling
- Technology Integration
- Insightful, resourceful, and creative
- Proficient with Microsoft Office Suite
- Training and development
- Promotes positive atmosphere
- Goal-oriented with strong leadership
- Competences with the ability to multitask
- Confident and decisive under stressful conditions
- Active Listening
- Operational Records Maintenance
- Complex Problem-Solving
Timeline
Clinical Program Coordinator
University of Miami
01.2022 - Current
Provider Services
United Healthcare Group
03.2020 - 12.2021
Volunteer Intake Coordinator
YLC INC
01.2019 - Current
Human Resources Manager
Metro by T-Mobile / South Florida Region
04.2014 - 03.2020
Bachelor of Health Service Administration - Administration
Florida International University
Associate - Arts
Miami Dade College
High School Diploma -
North Miami Beach Senior High
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