Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

BURNADETTE JOHNSON

Morgan City

Summary

Dynamic professional with a structured work ethic and strong negotiation skills, experienced in claims processing at TECHE REGIONAL-PARALLON LLC. Proven track record in enhancing financial accuracy and customer satisfaction through effective communication and strategic problem-solving. Committed to achieving maximum results while fostering team collaboration and maintaining high service standards.

Overview

28
28
years of professional experience

Work History

Insurance Collector

TECHE REGIONAL-PARALLON LLC
ORANGE PARK
11.2007 - Current
  • Contacting insurance companies on a regular basis to ensure claims are being processed in a timely manner, and all information needed is received.
  • Documenting accounts with the latest updates.
  • Appealing Denied Claims.
  • Managed Financial Flow and Transactions Balancing of Fund.
  • Developed strategies for resolving unpaid balances in a timely manner while maintaining customer satisfaction.
  • Identified errors in data entry that impacted billing accuracy, corrected mistakes accordingly.

Auditor

AMELIA BELL CASINO
Amelia
02.2007 - 11.2007
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.

Customer Service Manager

WAL-MART
Morgan City
10.1997 - 10.2007
  • Making Schedules
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Verifying and Approving of Exchanges
  • Counting and Verifying of Money
  • Monitored staff performance to ensure adherence to customer service standards.

Education

Medical Assistant

Delta Jr College
Houma, Louisiana
09-1994

HIGH SCHOOL DIPLOMA -

Morgan City High School
Morgan City, Louisiana
01-1990

Skills

  • Detail Oriented
  • Structured Work Ethic
  • Self Motivated
  • Ability to Achieve Maximum Results
  • Claims processing
  • Reporting and documentation
  • Effective communication
  • Team collaboration
  • Assertiveness
  • Strong negotiation skills

Accomplishments

  • The Star of The Quarter Award
  • It's My Job Award

References

  • Timothy Hebert, HR Director, Teche Regional Medical Center, 985-380-4494

Timeline

Insurance Collector

TECHE REGIONAL-PARALLON LLC
11.2007 - Current

Auditor

AMELIA BELL CASINO
02.2007 - 11.2007

Customer Service Manager

WAL-MART
10.1997 - 10.2007

Medical Assistant

Delta Jr College

HIGH SCHOOL DIPLOMA -

Morgan City High School

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