Burnese Davis
Fargo
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Fargo Elim Heathcare
01.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Moorhead Rehabilitation & Healthcare Center
10.2018 - 01.2023
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Banking Specialist
TD Bank
07.2015 - 08.2018
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Investigated and resolved account issues by offering applicable options to customers.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
Customer Service Representative
Recovery Centers of America
02.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Wood High School
Lansdowne, PA06-2008
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Critical thinking
- Transactions
- Payment processing
Timeline
Certified Nursing Assistant
Fargo Elim Heathcare
01.2023 - Current
Certified Nursing Assistant
Moorhead Rehabilitation & Healthcare Center
10.2018 - 01.2023
Banking Specialist
TD Bank
07.2015 - 08.2018
Customer Service Representative
Recovery Centers of America
02.2015 - 08.2018
High School Diploma -
Penn Wood High School
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