Burnett Sheppard
Glendale,AZ
Summary
Knowledgeable Boatswain's Mate comfortable leading array of responsibilities aboard US Naval ships. Navigation expert taking charge during damage control situations. Integral leader onboard with 4 years of experience and excellent communication skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Veteran Boatswains Mate with 4 years of expertise in guiding and commanding ships while following safety procedures. Adept in employing navigational equipment, preparation, communication and knowledge of weather, surroundings and obstacles. Strong leader in offering concise direction and supervision of crew members attending to ship operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Boatswain's Mate
Navy
San Diego, CA
08.2017 - 03.2022
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
Customer Service Representative
Xerox
Raleigh, NC
02.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Best Buy
Surprise, AZ
09.2013 - 12.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
No Degree - Digital Media
Glendale Community College
Glendale, CASkills
- Safety Procedures
- Emergency planning
- Cargo handling
- Safety protocols
- Ship maintenance and security
- Risk management assessments
Accomplishments
- Collaborated with team of 500 Marines in the development of onloading and offloading 60 AAV's on 4 Landing Craft Air Cushion Crafts (LCAC's) with zero mishaps.
Certification
- DOD Cyber Awareness Challenge 2021
- Operator Training - M9 Service Pistol
- Operator Training - M16A3/M4A1 Service Rifle
- Information Security
Timeline
Boatswain's Mate
Navy
08.2017 - 03.2022
Customer Service Representative
Xerox
02.2016 - 12.2016
Customer Service Representative
Best Buy
09.2013 - 12.2013
No Degree - Digital Media
Glendale Community College
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